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benthj
05-30-2010, 11:41 AM
In the "Players" tab, I have close to 10k players, but I cannot run a report as the box where I'm supposed to select what limits I want the report run at, doesnt have anything in it (. I have tried it with a couple of DB, and it worked just prior to me upgrading to 1.11.01a.

When I try to run a report anyway, I get an error message saying "You must select at least one stake / blind"!

Gacil
05-30-2010, 06:12 PM
Can you post a screenshot of this please.

benthj
05-31-2010, 12:59 AM
http://img413.imageshack.us/img413/7933/hemerror.jpg

Gacil
05-31-2010, 03:32 AM
Most odd.
Not sure what to suggest. Possibly try re installing, or rollback one version, test and then update again.

I'm assuming the stakes box populates from your database, but you say you have tried different db's.

Does clicking the different options and changing game types have any effect?

What happens if you select Check/Uncheck All buttons?

benthj
05-31-2010, 02:29 PM
Yes, I also assume it should populate from whatever DB I want to use.

I have tried quite a few things, nothing works.

How do I reinstall or rollback one version without losing notes, data or reports etc?

morny
05-31-2010, 04:14 PM
Just try updating again Please install the latest version: http://www.holdemmanager.com/downloads/HmBetaUpdate.exe and if that doesnt work check out the release sections for links to old builds Releases - Holdem Manager Forums (http://forums.holdemmanager.com/releases/)

You wont lose anything rolling back

rodolfo
07-02-2010, 08:03 AM
I have a same problem, I'm using a newest version, new database, just imported 1mill hands, but no stakes to choose from in "players". Actually I'm having this problem continuously for the last 6months, but I didn't really care, until now... :rolleyes: so it was more reinstalls, updates and different databases.
any thoughts?
Thanks!

morny
07-02-2010, 04:23 PM
Can you post a screenshot showing the whole players TAB please and also the version no

rodolfo
07-02-2010, 05:12 PM
Can you post a screenshot showing the whole players TAB please and also the version no

(just bought 1.2mill hands 50 and 100NL)
here it is, thanks!

morny
07-02-2010, 05:49 PM
Strange one, can you create a new database FAQ - Hold'em Manager Poker Tracking Software :: Create / Delete Database (http://faq.holdemmanager.com/questions/75/Create+%7B47%7D+Delete+Database) and see if its the same with the new one if you import some hands

rodolfo
07-02-2010, 09:36 PM
yes, it's same, I don't know

netsrak
07-03-2010, 06:01 AM
I think we need to take a look at your installation:
Please schedule a remote support session with our support. Email support@holdemmanager.net, with a link to this thread and your forum name, so we can setup a Teamviewer (http://www.holdemmanager.net/teamviewer) session.

benthj
07-03-2010, 09:39 AM
Can you post whatever you find out here?

I downgraded my version after I gave up. That said most of my DB was also from external hands.

rodolfo
07-04-2010, 02:59 PM
I've written an email, but haven't got a respond yet, but looking forward to it