View Full Version : HM not remembering me
D Berbatov
05-28-2010, 12:17 PM
I don't know why, but when I tried opening HM today it wanted me to register or do a 15 day trial period. Even when I am a registered, paying customer and have been for like a year.
When I clicked X and tried to get away, a message came up that told me to go to a page called: holdemmanager.net/Registration to get a new code quick or whatever. But there is no page with that name any more. Impossible to get in.
What to do?
fozzy71
05-28-2010, 02:35 PM
Please try using our registration system to register your current/new license. Then you will be able to retrieve or reset your own license, as needed.
Registration Home Page (http://www.holdemmanager.net/Registration/)
To get your current license from your running installation of HEM: Help > Show Serial Number
You will need to sign up, login, and then reset your code, then logout/login, to verify it was reset.
If that doesn't help:
Enable the options to see Hidden Files and System Protected Files: How to see hidden files in Windows (http://www.bleepingcomputer.com/tutorials/tutorial62.html)
http://www.holdemmanager.com/downloads/images/hidden.jpg
1. Delete C:\Program Files\RVG Software\Holdem Manager\holdemmanager.exe.ldat (Program Files (x86) if you have the 64bit version)
2. Delete C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic (XP Users can find the file at C:\Documents and Settings\All Users\AppData\XHEO INC\SharedLicenses\HoldemManager.lic)
3. Update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe
If you can't find those files, DO NOT delete any other files with similar names.
Please send your Reg.log from the C:\Program Files\RVG Software\Holdem Manager\Logs folder to support@holdemmanager.com.
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