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View Full Version : Windows update screwed up my HEM



UKFAN1687
05-26-2010, 07:09 PM
My windows updated last night and now I can't get HEM to start.

I went through the faq and followed the instructions which led me to uninstall postrgresql and then reinstall. And it still doesn't work.

I get this error: "Failed to establish connection to '127.0.0.1'.


I feel like this is become way to difficult and I am terrible with computers. What can I do?

feltbot
05-26-2010, 07:33 PM
Do a System Restore. It will uninstall the windows update and your HEM will work again. This worked for me.

Gacil
05-26-2010, 08:06 PM
This is usually a firewall or windows update issue.

FAQ - Hold'em Manager Poker Tracking Software :: Can't Connect / Failed to Start PostgreSQL (http://faq.holdemmanager.com/questions/91/Can't+Connect+%7B47%7D+Failed+to+Start+PostgreSQL+ )

First try to reboot.

If no help, try this:

Start > Programs > PostgreSQL > 8.x > Stop Service

Start > Programs > PostgreSQL > 8.x > Start Service

If that doesnt help delete the \postgresql\8.x\data\postmaster.pid file, if you see it.

Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily - FAQ - Hold'em Manager Poker Tracking Software :: Windows Firewall / Defender Problems (http://faq.holdemmanager.com/questions/275/Windows+Firewall+%7B47%7D+Defender+Problems)

Please try following these FAQs, step by step:

1) FAQ - Hold'em Manager Poker Tracking Software :: Can't Connect / Failed to Start PostgreSQL (http://faq.holdemmanager.com/questions/91/Can't+Connect+%7B47%7D+Failed+to+Start+PostgreSQL+ )
2) reinstall the same version of postgresql, using the same \data folder - FAQ - Hold'em Manager Poker Tracking Software :: Reinstall PostgreSQL Preserving Old Database (http://faq.holdemmanager.com/questions/71/Reinstall+PostgreSQL+Preserving+Old+Database)
3) Still Can't Connect to PosgreSQL? Try This! - Holdem Manager Forums (http://www.holdemmanager.net/forum/showthread.php?t=8261)

If that doesn't help you will probably have to reinstall PostgreSQL completely and reimport your hands using these instructions

1) Uninstall PostgreSQL from the Windows Control Panel.
2) Use our combo installer to reinstall PostgreSQL. Make sure you un-check Holdem Manager during installation. http://www.holdemmanager.com/downloads/Hol...ager_Setup.exe (http://www.holdemmanager.com/downloads/Holdem_Manager_Setup.exe)

If that installer fails to install PostgreSQL, please reinstall PostgreSQL using the following instructions:
A) Start > Programs > Accessories > Command Prompt > Right-Click > Run As Administrator
PHP Code:

<CODE style="WHITE-SPACE: nowrap"><!-- php buffer start --><CODE>net user postgres /delete
</CODE><!-- php buffer end --></CODE>

B) Reboot.
C) Try installing this version of PostgreSQL - http://www.holdemmanager.com/downloads/Pos...3.9-v1.0.7.exe


If you have already tried all this, or don't feel confident tackling it, please email support and they will try and fit you in for a teamviewer session. They are a bit backed up at the moment, so it would be good if you can work through the list, or let us know where you have got to.
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