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jani
05-25-2010, 02:55 AM
I've found a hand which I played today which I won, but in the hand summary it registers as a losing hand.

What can I do to get HEM to fix the error? Why does the hand get imported wrong? How much of a difference is there overall between what I am winning and what HEM reports? I usually play about 1200-1600 hands a day, so even just a few errors a day could lead to my records being significantly wrong.

The summary page says that I lost $12.05 (48.20bb).

Here is the hand history:

Full Tilt Poker Game #21103438198: Table Warp Speed (6 max) - $0.10/$0.25 - No Limit Hold'em - 1:28:29 ET - 2010/05/25
Seat 1: flipyou ($55.54)
Seat 2: Tinkler52 ($7.03)
Seat 3: backbrainkik ($40.44)
Seat 4: The Blair ($8.93)
Seat 5: Frails81 ($18.50)
Seat 6: TUUH0E ($23.58)
backbrainkik posts the small blind of $0.10
The Blair posts the big blind of $0.25
The button is in seat #2
*** HOLE CARDS ***
Dealt to flipyou [Ks Kh]
Frails81 folds
TUUH0E folds
flipyou raises to $0.85
Tinkler52 calls $0.85
backbrainkik raises to $3.65
The Blair folds
flipyou has 15 seconds left to act
flipyou raises to $12.05
Tinkler52 folds
backbrainkik calls $8.40
*** FLOP *** [Qs Kc 5d]
backbrainkik checks
flipyou checks
*** TURN *** [Qs Kc 5d] [Qc]
backbrainkik checks
flipyou bets $9.75
backbrainkik has 15 seconds left to act
backbrainkik folds
Uncalled bet of $9.75 returned to flipyou
flipyou mucks
*** SUMMARY ***
Total pot $25.20 | Rake $1.26
Board: [Qs Kc 5d Qc]
Seat 1: flipyou collected ($23.94), mucked
Seat 2: Tinkler52 (button) folded before the Flop
Seat 3: backbrainkik (small blind) folded on the Turn
Seat 4: The Blair (big blind) folded before the Flop
Seat 5: Frails81 didn't bet (folded)
Seat 6: TUUH0E didn't bet (folded)

The Minder
05-25-2010, 03:18 AM
Which player are you?

Post a screenshot of the loosing hand in HM

jani
05-25-2010, 03:51 AM
I'm flipyou. Here's a screenshot of the summary as shown by HEM. It's the 3rd hand down.
http://imagebin.ca/view/DUrfPP.html

Gacil
05-25-2010, 03:56 AM
I assume you are running 1.11.1?, temporary rollback to 1.10.06a may fix this for now.

jani
05-25-2010, 03:57 AM
Yes, I'm running 1.11.01. If I do rollback to 1.10.06a, how do I fix the hand? It will still be in the database incorrectly, won't it?

Gacil
05-25-2010, 04:07 AM
Sorry, I don't know if it's actually being processed incorrectly, or just retrieved incorrectly. A person way smarter than me will have to figure that one.

It may mean reimporting when this is fixed, but can't give you any more info than this at the moment.

Be assured that this has been flagged for expert intervention asap.

The Minder
05-25-2010, 04:24 AM
What Gacil says is dead right, but either way you need to get out of 1.11 ASAP.

jani
05-25-2010, 04:26 AM
What Gacil says is dead right, but either way you need to get out of 1.11 ASAP.

If 1.11.01 is so bad, isn't it time to re-release 1.10.06a as 1.11.02 and make it the official release? I suspect most users would expect the latest official release to be most stable.

Gacil
05-25-2010, 05:12 AM
It isn't an official release, just the latest in a whole series of betas. The developers are doing their best to keep pace with the innovations and updates the sites seem to be churning out at an alarming rate lately.

Unfortunately it's not always possible to wrap up all the necessary fixes before a release needs to be issued.

In certain instances it is better to stay a version or two behind if you aren't currently facing any problems on the site(s) you play.