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fees
05-24-2010, 08:30 PM
im trying to validate HM on a new computer, unfortunately I entered the wrong serial number and now every time I load up HM it makes me try and activate now online or not, either way it says it wont let me prob bc the code is wrong and I cant get out of these screens. I tried uninstalling and removing it from my registry but I cant get it to let me punch in the correct code, what do I do to get out of these activate screens?

The Minder
05-24-2010, 08:35 PM
Will this help... from the FAQ?

Solution:

You can reset your license by registering Holdem Manager at:

Registration Home Page (http://www.holdemmanager.net/registration/Default.aspx)

Once your license is reset, you should be able to register Holdem Manager.

Note: If you still can't register Holdem Manager, please send your Reg.log file from the C:\Program Files\RVG Software\Holdem Manager\Logs folder to support@holdemmanager.net

In extreme cases you may need to delete some license files or configure your Proxy.

fees
05-24-2010, 08:39 PM
Will this help... from the FAQ?

Solution:

You can reset your license by registering Holdem Manager at:

Registration Home Page (http://www.holdemmanager.net/registration/Default.aspx)

Once your license is reset, you should be able to register Holdem Manager.

Note: If you still can't register Holdem Manager, please send your Reg.log file from the C:\Program Files\RVG Software\Holdem Manager\Logs folder to support@holdemmanager.net

In extreme cases you may need to delete some license files or configure your Proxy.

Isn't there a way to change the code I'm trying to register it with? The automated register thing didn't work. The problem is its trying to use a code that might not be valid

Gacil
05-24-2010, 08:45 PM
FAQ - Hold'em Manager Poker Tracking Software :: I Can't Activate & Register Holdem Manager (http://faq.holdemmanager.com/questions/24/I+Can%27t+Activate+%26+Register+Holdem+Manager#hem )

Sounds as though you may need to delete the files as mentioned.

fozzy71
05-26-2010, 02:45 PM
I am sorry for the delay but the entire HM team met in Vegas this weekend and the rest of the support team is on vacation all week.

This code: PRO-.........

Is disabled/killed for some reason. Did you upgrade to add omaha at some point? They would have given you a new code with a prefix of PR2 so you could unlock omaha and holdem.

Try to find your new code in an email, or I can assign this to the sales team and they can research this disabled code.