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acem
05-23-2010, 12:13 PM
I'm having this problem when I go to start up HEM today. It says License Not Found and it is making me register (bought and registered HEM years ago). I updated to the newest patch today AFTER this problem and that didn't fix it. I also restarted my computer and that didn't work either.

License Failure Details
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5/23/2010 4:09:23 PM
cq
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A valid license could not be obtained for 'Holdem Manager'. Please contact RVG Software Ltd for assistance.

DETAILS

No licenses found in the suggestion cache.

No compiled licenses found.

No licenses found in C:\Program Files\RVG Software\Holdem Manager.

Could not validate license "Small Stakes Edition (SMS-)" in C:\Documents and Settings\All Users\Application Data\XHEO INC\SharedLicenses\HoldemManager.lic.
Serial number not provided.

Could not validate license "Professional Edition (PRO-P5WM1-284T1-SG8H-2776)" in C:\Documents and Settings\All Users\Application Data\XHEO INC\SharedLicenses\HoldemManager.lic.
Cannot validate license at server.
Unable to connect to the remote server

Could not validate license "Small Stakes HE/OM (SM2-)" in C:\Documents and Settings\All Users\Application Data\XHEO INC\SharedLicenses\HoldemManager.lic.
Serial number not provided.

Could not validate license "Professional HE/OM (PR2-)" in C:\Documents and Settings\All Users\Application Data\XHEO INC\SharedLicenses\HoldemManager.lic.
Serial number not provided.

Could not validate license "Omaha Small Stakes (SOM-)" in C:\Documents and Settings\All Users\Application Data\XHEO INC\SharedLicenses\HoldemManager.lic.
Serial number not provided.

Could not validate license "Omaha Professional (POM-)" in C:\Documents and Settings\All Users\Application Data\XHEO INC\SharedLicenses\HoldemManager.lic.
Serial number not provided.

Could not validate license "Small Stakes Edition (SMS-)" in HoldemManager.
Serial number not provided.

Could not validate license "Professional Edition (PRO-P5WM1-284T1-SG8H-2776)" in HoldemManager.
Could not activate license at server.
Unable to connect to the remote server
This machine has not been activated.

Stopped looking for additional licenses.

System Info
--------------------------------------------------

Timestamp: 2010-05-23T16:09:23 / 2010-05-23T09:09:23
Entry Assembly: HoldemManager, Version=1.10.0.5, Culture=neutral, PublicKeyToken=null
Base Directory: C:\Program Files\RVG Software\Holdem Manager\
Platform: Windows XP Home 32-bit Service Pack 3 [5.1 Build 2600]
OS Version: 5.1.2600.196608
CLR Version: 2.0.50727.3603
Process Bitness: 32-bit
Culture: en-US / en-US
Encoding: Western European (Windows)
IIS Available: True
Machine Code: J1Q82-6QSTW-9TUGT-UQ9V3-S2Q5H-4VM5E

Assemblies
--------------------------------------------------

Accessibility *
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\Accessibility\2.0.0.0 __b03f5f7f11d50a3a\Accessibility.dll

DeployLX.Licensing.v3 *
3.2.2000.0 / 3.2 R 3813 for .NET 2.0
C:\Program Files\RVG Software\Holdem Manager\DeployLX.Licensing.v3.dll

DevComponents.DotNetBar2 *
8.3.0.0 / 8.3.0.0 for .NET
C:\Program Files\RVG Software\Holdem Manager\DevComponents.DotNetBar2.dll

e-lp2dqk *
3.2.2000.0 / 2.0 R 3053 (netfxsp 050727-3000) for .NET 2.0 (netfxsp 050727-3000)


HoldemManager *
1.10.0.5 / 1.10.0.5 for .NET
C:\Program Files\RVG Software\Holdem Manager\HoldemManager.exe

mscorlib
2.0.0.0 / 2.0 R 3603 for .NET 2.0
c:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\msco rlib.dll

System
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System\2.0.0.0__b77a5 c561934e089\System.dll

System.Configuration
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Configuration\ 2.0.0.0__b03f5f7f11d50a3a\System.Configuration.dll

System.Drawing
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Drawing\2.0.0. 0__b03f5f7f11d50a3a\System.Drawing.dll

System.Web
2.0.0.0 / 2.0 R 3082 for .NET 2.0
C:\WINDOWS\assembly\GAC_32\System.Web\2.0.0.0__b03 f5f7f11d50a3a\System.Web.dll

System.Web.Services
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Web.Services\2 .0.0.0__b03f5f7f11d50a3a\System.Web.Services.dll

System.Windows.Forms
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Windows.Forms\ 2.0.0.0__b77a5c561934e089\System.Windows.Forms.dll

System.Xml
2.0.0.0 / 2.0 R 3082 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Xml\2.0.0.0__b 77a5c561934e089\System.Xml.dll

Sarek
05-23-2010, 12:40 PM
try this FAQ - Hold'em Manager Poker Tracking Software :: I Can't Activate & Register Holdem Manager (http://faq.holdemmanager.com/questions/24/I+Can%27t+Activate+%26+Register+Holdem+Manager)

acem
05-23-2010, 01:03 PM
There seems to be a problem with it connecting to the internet. Everything else on my computer works but it isn't connecting. I checked my licenses and they are up to date and the serial # is correct. What do I do?

I use windows XP by the way.

_Capt'n_Cardiac_
05-23-2010, 08:20 PM
What isn't connecting to the net ? Do you mean when you launch HM it gets stuck at the part where it is validating your copy of HM ?

Have you tried closing all other non-poker programs & seeing if that helps ?

Maybe something is running that's eating up your bandwidth ?

Are you broadband or say 56kbps ?

jhfreestyle
05-25-2010, 02:45 AM
hi,

go the same problem today.
i downloaded the latest patch, and it was the same : couldn't validate my licence.
so i desactivated ma network card (or wifi card) and then i reactivated it, and now it works.

hope this may help you.

moriarty84
05-25-2010, 06:40 PM
I'm having the same problem and I tried the other "fixes" in the license/registration thread/faq. Never had any problems before.

Sarek
05-26-2010, 04:07 AM
mail sales@holdemmanager.net

moriarty84
05-26-2010, 03:10 PM
Silly question, but I sent to sales@holdemmanager.com yesterday. Same difference?

Sarek
05-26-2010, 03:16 PM
no, but there can be nobody now - see message at the top of page