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cwik
05-21-2010, 01:03 AM
I just reinstalled Windows 7 on my computer, before which HEM worked perfectly. Now I can't register it back onto my desktop.

When I open HEM (as administrator) I get this every time, I have UAC turned off:

http://vvcap.net/db/mbacOeMXYjLrug2GXaH5.jpg

I hit authorize and get this:

http://vvcap.net/db/Gahi1elzeIUArVp4cs6t.jpg

I emailed support, and I believe I have followed all the steps listed, including uninstalling/reinstalling with Revo Uninstaller. I asked if we could do a teamviewer session, but the support guy said he'd be busy for the next few days. I'd like to get HEM back up as soon as possible, so any help would be awesome. Thanks.

Sarek
05-21-2010, 06:26 AM
try this:
* go to ...\holdemmanager\config folder
* create there an empty text file and name it "LicDebug.txt" (without quotes but exactly with these capital letters)
* start HM and activate it
* close HM and delete this file

cwik
05-21-2010, 03:44 PM
try this:
* go to ...\holdemmanager\config folder
* create there an empty text file and name it "LicDebug.txt" (without quotes but exactly with these capital letters)
* start HM and activate it
* close HM and delete this file

Thanks, this worked. Had tried it before, but guess I messed up.