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TheBu11d0g
05-17-2010, 02:34 PM
I have a registered copy of Holdem Manager Pro Version and i am trying to install the 60 day trial of Omaha Manager but am not having any success at the minute.

Is it possible to add the trial or do i need to purchase the upgrade first?

-Steve

morny
05-17-2010, 07:49 PM
Please email support@holdemmanager.com after setting up an account at Hold'Em Manager Poker Tracking and Analysis Software (http://www.holdemmanager.com) and send us those details and well arrange an extended trial

TheBu11d0g
05-18-2010, 01:25 PM
Thank you for that morny. E-mail sent.

All the best,
-Steve

TheBu11d0g
06-11-2010, 02:22 PM
Hey Morny,

Thank you for your previous help.

I have used the trial that you helped set-up but i now need to go back to my original licence for Holdem Manager Pro Version as i can't use HEM at the moment as the trial run out now.

Kind Regards,
-Steve

morny
06-11-2010, 08:42 PM
Go to help > registration > clear HM and Omaha license, then restart HM and enter the new code.

If you get message that the license could not be cleared then do the following:
First of all, we need to enable the option to see Hidden Files: http://www.bleepingcomputer.com/tutorials/tutorial62.html]How to see hidden files in Windows
http://www.holdemmanager.com/downloads/images/hidden.jpg
Problems Registering Holdem Manager:

1. Delete C:\Program Files\RVG Software\Holdem Manager\holdemmanager.exe.ldat (Program Files (x86) if you have the 64bit version)

2. Delete C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic (XP Users can find the file at C:\Documents and Settings\All Users\AppData\XHEO INC\SharedLicenses\HoldemManager.lic)

3. Update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

TheBu11d0g
06-12-2010, 09:41 AM
Hello Morny,

I can't open the actual program as i just get a screen saying that i need the active the license and when i try it just says it wasn't successful and i can't go any further.

I deleted the necessary files and upgraded to the latest version but it comes up with the same screen as above.

This is a copy of the error file i get:

License Failure Details
--------------------------------------------------
6/12/2010 1:40:50 PM
co
--------------------------------------------------

A valid license could not be obtained for 'Holdem Manager'. Please contact RVG Software Ltd for assistance.

DETAILS

No licenses found in the suggestion cache.

No compiled licenses found.

No licenses found in C:\Program Files\RVG Software\Holdem Manager.

No licenses found in C:\ProgramData\XHEO INC\SharedLicenses.

Could not validate license "Small Stakes Edition (SMS-)" in HoldemManager.
Serial number not provided.

Could not validate license "Professional Edition (PRO-)" in HoldemManager.
Serial number not provided.

Could not validate license "Small Stakes HE/OM (SM2-)" in HoldemManager.
Serial number not provided.

Could not validate license "Professional HE/OM (x)" in HoldemManager.
This machine has not been activated.

Stopped looking for additional licenses.

System Info
--------------------------------------------------

Timestamp: 2010-06-12T13:40:50 / 2010-06-12T14:40:50
Entry Assembly: HoldemManager, Version=1.10.0.5, Culture=neutral, PublicKeyToken=null
Base Directory: C:\Program Files\RVG Software\Holdem Manager\
Platform: Windows Vista Media Center 32-bit [6.1 Build 7600]
OS Version: 6.1.7600.0
CLR Version: 2.0.50727.4927
Process Bitness: 32-bit
Culture: en-US / en-US
Encoding: Western European (Windows)
IIS Available: True
Machine Code: 9QRQN-1SK4A-93FRH-UATUD-VT3PR

Assemblies
--------------------------------------------------

Accessibility *
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\Accessibility\2.0.0.0 __b03f5f7f11d50a3a\Accessibility.dll

DeployLX.Licensing.v3 *
3.2.2000.0 / 3.2 R 3813 for .NET 2.0
C:\Program Files\RVG Software\Holdem Manager\DeployLX.Licensing.v3.dll

DevComponents.DotNetBar2 *
8.3.0.0 / 8.3.0.0 for .NET
C:\Program Files\RVG Software\Holdem Manager\DevComponents.DotNetBar2.dll

HoldemManager *
1.10.0.5 / 1.10.0.5 for .NET
C:\Program Files\RVG Software\Holdem Manager\HoldemManager.exe

mscorlib
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\Microsoft.NET\Framework\v2.0.50727\msco rlib.dll

System
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System\2.0.0.0__b77a5 c561934e089\System.dll

System.Configuration
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Configuration\ 2.0.0.0__b03f5f7f11d50a3a\System.Configuration.dll

System.Drawing
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Drawing\2.0.0. 0__b03f5f7f11d50a3a\System.Drawing.dll

System.Web
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_32\System.Web\2.0.0.0__b03 f5f7f11d50a3a\System.Web.dll

System.Web.Services
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Web.Services\2 .0.0.0__b03f5f7f11d50a3a\System.Web.Services.dll

System.Windows.Forms
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Windows.Forms\ 2.0.0.0__b77a5c561934e089\System.Windows.Forms.dll

System.Xml
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Xml\2.0.0.0__b 77a5c561934e089\System.Xml.dll

Kind Regards,
-Steve

netsrak
06-12-2010, 11:46 AM
I deleted your key from the post. Please send the log file with link to this thread to support@holdemmanager.net