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ojaychen
05-12-2010, 04:11 PM
Hello

I am unable to enter my HEM anymore.

It was working fine until it started saying that I had a trail version. At this point, I would simply close the program and try opening again and it worked. Now, it says I have licensing issues with my account.

I spoke to the support@holdemmanager.com and was given some tips to help get my HEM functional again but none have worked.

I reformatted my computer completely, updated to Windows 3.5 service pack, and downloaded and installed HEM. I cannot register it because it says that it cannot connect to the remote server, and if I follow the tips provided, the message will say that it cannot connect because the license has been modified.

Later it states my serial code is PR2-G5UD1-X124X-0J8E-2SMH which is not correct at all.

Please someone help me with my issues. Is it possible that my license number has defaulted? Would you be able to send me a new license number?

Regards,

Patvs
05-12-2010, 11:13 PM
First of all, we need to enable the option to see Hidden Files and Hidden SYSTEM FILES: How to see hidden files in Windows (http://www.bleepingcomputer.com/tutorials/tutorial62.html)
http://www.holdemmanager.com/downloads/images/hidden.jpg
Problems Registering Holdem Manager:

Delete C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic (XP Users can find the file at C:\Documents and Settings\All Users\AppData\XHEO INC\SharedLicenses\HoldemManager.lic)

Update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe


Then activate it using the correct serial.

Read: FAQ - Hold'em Manager Poker Tracking Software :: I Can't Activate & Register Holdem Manager (http://faq.holdemmanager.com/questions/24/ICan%27tActivate%26RegisterHoldemManager)