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jbird
05-11-2010, 02:05 PM
Hello,

Beginning yesterday, all new imported hands ceased showing up in my Report tab. I play exclusively on PokerStars. The HUD was working properly and updating in real-time, but there were no hands showing up in my Report tabs. Strange.

I double and triple checked that there were no filters, etc. selected, and I even deselected and reselected the Hero name. My computer seemed to have had a glitch around the same time and required a reboot yesterday, perhaps this caused a problem while HEM was running?

Help!

Thanks
jbird

PS -- i downloaded the most recent patch today and the problem still doesn't seem to be fixed...

fozzy71
05-11-2010, 06:28 PM
*Try creating a new UTF DB - FAQ - Hold'em Manager Poker Tracking Software :: Create / Delete Database (http://faq.holdemmanager.com/questions/75/Create+%7B47%7D+Delete+Database)
*Now import a small portion of your \HMArchive so you can see if the problem exists in the new DB - FAQ - Hold'em Manager Poker Tracking Software :: How to Import & Export Hands (http://faq.holdemmanager.com/questions/98/How+to+Import+%26+Export+Hands)
*If the new DB seems to work properly, you will want to import the rest of your archives to the new DB, export/import the hands from the old DB to the new DB, and export/import any player notes and tourney summaries - and then delete the old DB.
*Make sure you export/backup everything before deleting the old DB - FAQ - Hold'em Manager Poker Tracking Software :: Reinstalling on a new PC - Backup Tips (http://faq.holdemmanager.com/questions/372/Reinstalling+on+a+new+PC+-+Backup+Tips)

jbird
05-12-2010, 10:45 AM
it appears to be fixed in the new DB, thank you for your help