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View Full Version : HM and HUD not updating/finding files UB



Mumbles
05-11-2010, 10:49 AM
Hello!

Today my HM stopped importing and finding files from my UB folder. I checked the path and it seems correct. It sees my tables and generates the HUD but none of the stats are updating. My sessions within HEM are not updating or being found either. Is there something simple i'm overlooking? I just updated to the latest version to see if that would correct it but it hasn't. Please help.

Thanks

calif mike
05-11-2010, 02:19 PM
I've been having the same problem since 5/10/10 21:00:00. The Table Manager works, but the HUD and HEM are not finding the data in my UB file.
I played today, and the hand history files has records of my play. I copied them to another file, so that I can send them to you if needed.

What now?

calif mike
05-11-2010, 03:12 PM
I just received this email from UB tech support:

Thank you for your email.

We recently launched an update to our hand histories format, this is basically
why you are experiencing this inconvenience while using this 3rd party
application.

Please be informed that the issue has been reported already and the proper
department is working hard to solve this situation as soon as possible.

We are constantly trying to provide our players with better options and
features, to please everyone's needs. We apologize if this temporary suspension
of the service has caused you any inconvenience.

Feel free to contact us again if you require further assistance or additional
information.

Kind regards,

Jeff
Technical Support Department
UB.com (Online Poker - Play Free Online Poker Games At UB Poker Room (http://www.ub.com)) - Raise. Stack. Own


What do we do in the meantime?

stacks
05-11-2010, 04:08 PM
I'm flying blind - it's crazy.

At least everyone else is flying blind

Mumbles
05-11-2010, 04:13 PM
Ok thanks for the info...
I wonder if this has anything to do with them trying to fix that encryption problem.

morny
05-12-2010, 12:27 AM
This is an know issue with AP due to a hand history change they made, we should have an update tomorrow if there are no complications

PokerjoeAAAA
05-12-2010, 11:03 PM
Well, how is it going?

netsrak
05-13-2010, 06:26 AM
This is the fix: http://www.holdemmanager.com/downloads/HmUpdate_1.11.0a.exe

but it has 2 known problems, thats why we don't release it for the public:
- table scanner window doesn't resize correctly
- FTP rush tables preferred seating

calif mike
05-14-2010, 01:45 AM
I tried the fix, and it appears to work just fine. How do I recover the hands I played on UB while HM was not updating? Can Ijust import the hand histories into HM that I get from UB?

thanks

netsrak
05-14-2010, 05:01 AM
Rename the files from the archive (default c:\hmarchive) or move them to a different folder and import them via import file or import from folder.