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View Full Version : Upgraded HEM, now it wont let me start it?



urmy
05-05-2010, 03:21 PM
I bought the additional PLO manager, and with this recieved a new serial. On my other computer, i forgot to update the serial. Now when I boot HEM it asks me to verify the old serial, which I do and it is succesful. After this procedure, I get notified that my serial isnt valid, and my only option is to click "ok" and the program shuts down.
This will repeat itself several times after I have rebooted and checked for the ldat file which doesnt exist.

Now what? :(

edit: also followed all the steps in how to register HEM and tried the beta account help page. It wont register and deactivate my old serial.

edit 2: my issues is exactly the same as this one: http://forums.holdemmanager.com/manager-general/23736-registration-problem.html

I have tried everthing that has been advised in that thread and still nothing works. Getting pretty frustrated, was looking forward to a solid long session.

morny
05-05-2010, 05:57 PM
Hi,

Please email me the reg.log file from C:/Program Files/RVGSoftware/HoldemManager/log folder and ill see whats going on

support@holdemmanager.com