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Gaylord
05-04-2010, 11:41 AM
Hello,

I have just bought the upgrade package of Omaha Manager for Holdem Manager Pro and I got the serial key.

So uhmm.. yea.. what now?

I just downloaded and installed the software again thinking that would add Omaha Manager on my PC but it's still the same as the standard Holdem anager. I have no idea how to get the Omaha Manager software.

Some other info: I have two original HEM pro serial keys, one from march 09, which i'm using for my desktop pc (used the 2nd "usage" on a different desktop), and a different one from januari 2010 which i'm using on my laptop.
I sent a mail before buying the omaha manager upgrade asking which serial key i should insert when buying the omaha manager upgrade and got told to use the one from march 09.

When I just reinstalled the HEM software it didnt ask for a serial key, i just had to click which slot i wanted to use and thats it.

I'm on my laptop now and have no access to my desktop till next week.

TILT


So uhmm.. yea.. what now?

Thnx in advance for any given advise

morny
05-04-2010, 06:50 PM
Go to help > registration > clear HM and Omaha license, then restart HM and enter the new code.

If you get message that the license could not be cleared then do the following:
First of all, we need to enable the option to see Hidden Files: http://www.bleepingcomputer.com/tutorials/tutorial62.html]How to see hidden files in Windows
http://www.holdemmanager.com/downloads/images/hidden.jpg
Problems Registering Holdem Manager:

1. Delete C:\Program Files\RVG Software\Holdem Manager\holdemmanager.exe.ldat (Program Files (x86) if you have the 64bit version)

2. Delete C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic (XP Users can find the file at C:\Documents and Settings\All Users\AppData\XHEO INC\SharedLicenses\HoldemManager.lic)

3. Update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

Gaylord
05-05-2010, 01:22 AM
Go to help > registration > clear HM and Omaha license, then restart HM and enter the new code.


Thank you very much, this did the trick

xgun
05-09-2010, 07:48 AM
Go to help > registration > clear HM and Omaha license, then restart HM and enter the new code.

If you get message that the license could not be cleared then do the following:
First of all, we need to enable the option to see Hidden Files: http://www.bleepingcomputer.com/tutorials/tutorial62.html]How to see hidden files in Windows
http://www.holdemmanager.com/downloads/images/hidden.jpg
Problems Registering Holdem Manager:

1. Delete C:\Program Files\RVG Software\Holdem Manager\holdemmanager.exe.ldat (Program Files (x86) if you have the 64bit version)

2. Delete C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic (XP Users can find the file at C:\Documents and Settings\All Users\AppData\XHEO INC\SharedLicenses\HoldemManager.lic)

3. Update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

I also purchased the omaha upgrade to my HoldemManager. However, I cannot get it working (in Windows XP). If I try to clear the HM and Omaha license from the program, it says that I have to manually remove some files. However, I cannot find either of the files you suggest to delete (cases 1. and 2.). (And I have the hidden files shown.) Hence, it seems that I cannot give the new serial code (containing both HM and Omaha) to the HEM. What should I do?

xgun
05-09-2010, 07:54 AM
Forget about the last post. After posting, I immediately noticed that I did not have the hidden system files showing. Now everything seems to be working. Sorry. :o

Kyhla227
05-17-2010, 06:43 AM
Hello!

I have Holdem Manager and I just got an Omaha Manager license. But not as an upgrade or something like that, i "won" the code through an affiliate site's promotion. So now I have my regular HM license code and a OM license code, and I'm afraid that if I clear my old license code and register the OM code, my new license would be Omaha only...
Is there any solution for this problem and any way to "merge" the 2 licenses?

Thx in advance

netsrak
05-17-2010, 06:45 AM
Please contact sales@holdemmanager.net with your license details and ask for a change. Should be no problem.

Kyhla227
05-17-2010, 07:05 AM
Please contact sales@holdemmanager.net with your license details and ask for a change. Should be no problem.

Thank you for the quick help!

frinxor
01-09-2011, 03:44 AM
Hello,

I'm having this issue (I can't clear my serial # to upgrade to the new upgraded Omaha+Holdem, and the old one just gives me an error) - but I don't see the .ldat file anywhere. Is this no longer applicable to the current version?

Thanks!

netsrak
01-09-2011, 06:42 AM
It should be there but it is a hidden system file - you need to activate the options to show this files in the explorer.

Please try the following:
1. Create a new text document in the Config folder and name it LicDebug.txt
2. Open HM and register the program
3. Close HM and delete the LicDebug.txt file

tjy1g09
01-11-2011, 12:03 AM
Hello, i am having some trouble upgrading. Had the same issue as the OP, however when i delete the registration key file and restar HEM, it just prompts me to use online verification and gives me no other option. It then verifies online, however it does not upgrade and won't let me view PLO hands.

Any help much appreciated...

Patvs
01-11-2011, 01:54 AM
First of all, we need to enable the option to see Hidden Files: How to see hidden files in Windows (http://www.bleepingcomputer.com/tutorials/tutorial62.html)
http://rvgsoftware.fileburst.com/images/hidden.jpg
Problems Registering Holdem Manager:

Delete C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic (XP Users can find the file at C:\Documents and Settings\All Users\AppData\XHEO INC\SharedLicenses\HoldemManager.lic)

This is a hidden SYSTEM file. (not just regular hidden files)



Also please try this:

1. Update to http://www.holdemmanager.com/Downloads/HmUpdate.exe
2. Create a new text document in the Config folder and name it LicDebug
3. Open HM and register
4. Close HM and delete the LicDebug.txt file



----


When HM is started with the new serial: is it displaying Holdem + Omaha Manager (click HELP--> SHOW SERIAL-->) if it's actually using the new serial.

tjy1g09
01-11-2011, 03:36 PM
Problems Registering Holdem Manager:

Delete C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic (XP Users can find the file at C:\Documents and Settings\All Users\AppData\XHEO INC\SharedLicenses\HoldemManager.lic)

This is a hidden SYSTEM file. (not just regular hidden files)

This fixed it, thank you for the help.

tjy1g09
01-11-2011, 06:32 PM
This fixed it, thank you for the help.

Not entirely true, everytime i close HEM and open it again it has reverted back to just professional holdem manager. I have to go through the process of deleting this file again and reactiving online for it to open as hold'em manager and omaha.

Once again, any help much appreciated.

netsrak
01-12-2011, 05:02 AM
Do you have Holdemmanager installed in 2 different locations?
Please check the properties of your HM icon. Which is the folder where it is started?

Which operating system are you using?