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Smali
05-03-2010, 02:24 PM
Hello guys, I'm a complete technotard and I can't live without my HEM so any help would be much appreciated. The problem started today when I tried to open HEM and got a blue screen message called Bad_pool_caller. The computer restarted soon after, but now when I try to start HEM I get this message: an error ocurred while loading the prefs files: Root element is missing. I have no idea what this means and am a bit scared of messing around with it as I am clueless when it comes to computers. Help please :confused:

http://img40.imageshack.us/img40/1056/hemerrorl.png

The_Groke
05-03-2010, 04:00 PM
+1

Same thing happened to me. After playing a session yesterday I was shutting down poker clients I got a that blue screen message 'Bad_pool_caller'. Today when tried to open HM same problem as poster above. Please help!!

netsrak
05-04-2010, 06:50 AM
Close HM, navigate to the config subfolder of the HM installation path and delete or rename the file prefs.xml. Restart HM and a new one should be generated.

The_Groke
05-04-2010, 09:10 PM
Close HM, navigate to the config subfolder of the HM installation path and delete or rename the file prefs.xml. Restart HM and a new one should be generated.

I deleted that, but didnt work. Now got following error message. Need help!!

morny
05-04-2010, 10:26 PM
Follow this FAQ FAQ]FAQ - Hold'em Manager Poker Tracking Software :: Reinstalling HEM without Losing Preferences (http://faq.holdemmanager.com/questions/99/Reinstalling+HEM+without+Losing+Preferences+) - Hold'em Manager Poker Tracking Software - Reinstalling HEM without Losing Preferences
Please Uninstall Holdem Manager and reinstall it

FAQ - Hold'em Manager Poker Tracking Software :: Using Revo Uninstaller (http://faq.holdemmanager.com/questions/126/Using+Revo+Uninstaller+) - Using Revo Uninstaller (uninstall HM with Revo FREE and reinstall it)

If your doing a clean reinstall you should consider the following.

See this FAQ FAQ - Hold'em Manager Poker Tracking Software :: Registration Benefits (http://faq.holdemmanager.com/questions/26/Registration+Benefits) on how to reset your code

Finally Please install the latest version: http://www.holdemmanager.com/downloads/HmBetaUpdate.exe