Won hands vs villain recorded as lost hands

[TreeManG]

Hi, I have noticed a couple of hands lately that have been recorded on HM as lost pots, but I had won them. what should I do to correct this??

[netsrak]

Delete the hands via right mouse key and reimport the hands. You find the files in the archive folder (default c:\hmarchive). It may be necessary to rename the files or move them to a different folder.

Are you using the latest HM version 1.10.06a?
From which site are the hands?
Which gametype?

[TreeManG]

Yeah I am using the latest update.

ftp is my site

25/50 and 100nl

[TreeManG]

Actually, I had the same problem happen again today so i will try what you advised me to do and get back to you tomorrow. cheers

[TreeManG]

Yeah, ok, have no clue what I am doing as usual, skype treemang please.

[fozzy71]

Please zip and email the problem hand histories, with a link to this thread, to support@holdemmanager.com



Your \HMArchive is likely not in your \Holdem Manager directory. We normally suggest you use C:\HMArchive, but you may have put it anywhere.

To verify the location: Options > Configure Auto Import Folders > Edit > Archive Folder: ___________________

http://faq.holdemmanager.com/questions/119/Warning:+You+have+XXX+Hand+History+Files+in+your+A uto+Import+Folders

The archive should be organized by \Month\DayOfMonth (example: D:\HMArchive\2009\07\31).