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archangel95
05-02-2010, 05:01 PM
I am trying to install poker software on a new laptop pc for a friend of mine. I can't get HUD to work and HEM looks funny.
Are there some settings that need to be changed in Windows 7 to make this stuff work? Check out this pic for an example

http://i56.photobucket.com/albums/g192/archangel95/somethingwrong.jpg

notice how select an import option is covered up by the button?

UAC is turned off and I'm running all the programs it says somewhere on this site to run as administrator.

netsrak
05-03-2010, 05:20 AM
Its just the display resolution - set it to small 100%(standard) in the display properties.

For your Hud problems:
* Please try updating to the latest version 1.10.06a from the link in my signature.

* Under Vista and Windows 7 make sure that holdemmanager.exe, hmhud.exe and dbcontrolpanel.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the holdemmanager.exe, dbcontrolpanel.exe and the hmhud.exe executable and select "Run as admin" from the popup menu under compatibilty.

* If that doesn't help, please check this and answer and post the questions FAQ - Hold'em Manager Poker Tracking Software :: My HUD Doesn't Work (http://faq.holdemmanager.com/questions/48/My+HUD+Doesn't+Work)

archangel95
05-04-2010, 09:42 AM
I sent this email to support 16 hours ago. Holdemmanager.config was attached.

Version 1.10.06a

I'm playing on a Brand new HP ENVY with windows 7 on it. It is stock from the factory. i haven't uninstalled any of the bloatware or anything as i saw nothing to be concerned about. I believe it is running windows 7 64bit.

I am playing on Pokerstars

I play NL

I have tried everything in the detailed faqs

Yes hand histories are showing up and they are being imported, but the HUD is not doing anything except locking up and closing. When I try to use Table Finder it locks up Table manager and I have to use task manager to close it.

fozzy71
05-04-2010, 11:53 AM
Did you also answer those questions he linked to and provide support with a link to this thread?

Can you post the answers and your config file here, for us to look at? There is nothing in your config file that cant be posted publicly.

archangel95
05-04-2010, 12:00 PM
<?xml version="1.0" encoding="utf-8" ?>
<configuration>
<setting name="ConnectionString">SERVER=127.0.0.1;PORT=5432;UID=postgres;PWD=postgr espass</setting>
<setting name="CurrentDatabase">holdemmanager</setting>
<setting name="CurrentReportFilter">IsTourney,IsTourney,EqualTo,false,True
PokerGameType,PokerGameType,In,0~1~2~3~4~5,True</setting>
<setting name="CurrentSessionFilter">IsTourney,IsTourney,EqualTo,false,True
PokerGameType,PokerGameType,In,0~1~2~3~4~5,True</setting>
<setting name="CurrentHandsFilter">IsTourney,IsTourney,EqualTo,false,True
PokerGameType,PokerGameType,In,0~1~2~3~4~5,True</setting>
<setting name="CurrentGraphsFilter">IsTourney,IsTourney,EqualTo,false,True
PokerGameType,PokerGameType,In,0~1~2~3~4~5,True</setting>
<setting name="CurrentVsPlayerFilter">IsTourney,IsTourney,EqualTo,false,True
PokerGameType,PokerGameType,In,0~1~2~3~4~5,True</setting>
<setting name="CurrentPreflopFilter">IsTourney,IsTourney,EqualTo,false,True
PokerGameType,PokerGameType,In,0~1~2~3~4~5,True</setting>
<setting name="CurrentResultsFilter">IsTourney,IsTourney,EqualTo,false,True
PokerGameType,PokerGameType,In,0~1~2~3~4~5,True</setting>
<setting name="CurrentPlayerID">6</setting>
<setting name="DateRangeReport">ThisMonth</setting>
<setting name="DateRangeHands">AllHands</setting>
<setting name="DateRangeGraphs">AllHands</setting>
<setting name="DateRangePreflop">AllHands</setting>
<setting name="DateRangeSession">AllHands</setting>
<setting name="DateRangevsPlayer">AllHands</setting>
<setting name="DateRangeResults">AllHands</setting>
<setting name="LastReport"></setting>
<setting name="AutoImportFolderList">C:\Users\Amy\AppData\Local\PokerStars\HandHistory, True,True,C:\HMArchive
C:\Program Files (x86)\RVG Software\Holdem Manager\Importing\HEM Data,True,True,C:\HMArchive
</setting>
<setting name="LastArchiveFolder">C:\HMArchive</setting>
<setting name="LastImportFolder">C:\Users\Amy\Downloads\</setting>
<setting name="LastImportFileFolder"></setting>
<setting name="LastOmahaFilter"></setting>
<setting name="MinimizeToSystemTray">False</setting>
<setting name="PlayerNumberFilter">2:2,10
3:2,10
4:2,10
5:2,10
6:2,10
7:2,10
8:2,10
9:2,10
10:2,10</setting>
<setting name="InsertStandardizedHandHistory">False</setting>
<setting name="ObservedHandHistorySettings">ALL,3,False,True,6,False,True,3,600,False,True,6,6 00,False,True</setting>
<setting name="AutoApplyFilterChangesToAllTabs">False</setting>
<setting name="AutoImportHelpShown">False</setting>
<setting name="AutoImportTimerDuration">5</setting>
<setting name="HUDDateFilter">12</setting>
<setting name="GroupImportArchiveByDay">True</setting>
<setting name="SessionTimeoutDuration">30</setting>
<setting name="HUDIncludeOtherLimits">True</setting>
<setting name="WilliamHillAlternateDateFormat">False</setting>
<setting name="LaunchHUDWithAutoImport">True</setting>
<setting name="DisableHUDStatsWhenNoHero">False</setting>
<setting name="HeroPlayerIDs">6,7729</setting>
<setting name="GraphShowdownWinnings">False,Blue,1,Solid</setting>
<setting name="GraphWinnings">True,DarkGreen,2,Solid</setting>
<setting name="UseGraphicalCards">True</setting>
<setting name="GraphAllInEv">True,Red,1,Dash</setting>
<setting name="GraphNonShowdownWinnings">False,Orange,1,Solid</setting>
<setting name="GraphRakeback">False,DarkBlue,1,Solid</setting>
<setting name="AutoRefreshCurrentTabDuration">0</setting>
<setting name="AutoCloseTableManager">True</setting>
<setting name="AutoRefreshReportsOnChange">True</setting>
<setting name="LogDatabaseCommands">False</setting>
<setting name="SolidGraph">False</setting>
<setting name="ShowWinningRowColors">True</setting>
<setting name="CheckForUpdates">True</setting>
<setting name="PlayerSummaryView">Cash,NL|PL|LIM,ALL,2,10,01/01/2000,01/01/2020,1000,0,100,False,Default Stats</setting>
<setting name="HoldemManagerPosition">Minimized,31,124,1317,783</setting>
<setting name="OngameDBDelay">30</setting>
<setting name="HandsSectionFields">HandTimeStamp,StakesBlinds,HoleCards,PreflopPlayer Action,FlopCards,FlopPlayerAction,TurnCard,TurnPla yerAction,RiverCard,RiverPlayerAction,NetAmountWon ,NetBBsWon,EVDifference,ICMDifference,PositionType ,PreflopActionFaced,PreflopVPIPPFR,AllInStreet,EVE quity,WinnerName,WinnerCards,WinnerWon</setting>
<setting name="ReplayerSettings">3,True,True,True,True, 0, 0, 640, 480</setting>
<setting name="AutoRateSelectSettings">1,0,0</setting>
<setting name="SeatingSetting">1</setting>
<setting name="ReplayerSkinToUse">Default Skin</setting>
<setting name="MyDayStartsAt">0:00:00</setting>
<setting name="HandRangeSettings">0,True,True</setting>
<setting name="DailyCompiledStats">True</setting>
<setting name="PromptsShown">WinnerDetailsInHands,RushVersion,</setting>
<setting name="HiddenTabs"></setting>
<setting name="ArchiveHandTime">15</setting>
<setting name="SelectedPokerGameTypeIndex">0</setting>
<setting name="DefaultTourneyTotalBuyin">11</setting>
<setting name="DefaultTourneyRake">1</setting>
<setting name="EnableAutoRate">False</setting>
<setting name="EnableAutoRateInReplayer">True</setting>
<setting name="VsPlayerMinBBs">20</setting>
<setting name="TourneyResultSettings">0,10000,2,40000,0,0,0,0</setting>
<setting name="SiteTimeAdjustments">0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0</setting>
<setting name="LaunchTableNinjaWithAutoImport">False</setting>
<setting name="OverrideTableNinjaPath"></setting>
<setting name="RushFTPSettings">,2,10,1,4,10,2000,1,true</setting>
<setting name="DisableRakebackLink">False</setting>
<setting name="MixRushHandStats">True</setting>
<setting name="DisableFTPRushTableListDownload">False</setting>
<setting name="HEMVersion">1.10.06a</setting>
<setting name="DefaultCurrency">USD</setting>
</configuration>

*added [html] tags

archangel95
05-04-2010, 12:01 PM
It looks like there is a space in postgrespass that shouldn't be there? Nevermind it doesn't show up in notepad. Must just be an illusion from c/p

fozzy71
05-04-2010, 03:57 PM
Please email me at fozzy@holdemmanager.net, with a link to this thread, and your forum name, so we can schedule a Teamviewer session. Download the Teamviewer Quick Support Module - http://www.holdemmanager.net/teamviewer. Please let me know what time zone you are in and what time/days are convenient for you. I schedule support from 12:00 - 22:00 EDT, 7 days a week.

archangel95
05-04-2010, 10:12 PM
I am central time. I sent the email a few minutes ago. My friend that I am trying to get this computer ready for is coming into town tomorrow and will be here till Sunday, so schedules are going to be pretty hectic. I will try to confer with her and let you know when we will be available to do teamviewer