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View Full Version : Rush poker hands from "Retrieve HH" show as reg NL



psl86
05-02-2010, 04:01 PM
I lost my connection today, and had to request HH from FTP, and when I imported the hands they show up as regular NL hands instead of FTP.. Anyone else had this problem before? I tried to purge them and re-import, but no cigar..

netsrak
05-03-2010, 05:16 AM
Which HM version?

psl86
05-06-2010, 03:57 AM
1.10.06a...

morny
05-06-2010, 05:45 PM
Thanks, this is a known issue were working on

citmod
06-05-2010, 11:01 AM
I have the same problem but turned around. I`ve played normal HU cash game, and those hands appeared in HEM as Rush poker Hands. I`ve tried to delete those hands from HEM, and reimporting, but they still show up as Rush poker hands.
My version is 1.10.06

Edit:
I did not request those hand from FTP. They were normaly autoimported during a session. At the same time I was playing HU on another table, and those other hand were imported fine.

netsrak
06-05-2010, 11:53 AM
Please zip and mail the original hands with link to this thread to support@holdemmanager.net

citmod
06-07-2010, 09:31 AM
I`ve mailed it about 30h ago, but didnt get an answer. Is this normal or shall i resend?

netsrak
06-07-2010, 03:01 PM
For hands this can happen, we just forward them to our developers and sometimes forget to give the sender a feedback.

citmod
06-11-2010, 06:20 AM
Still didn`t get any feedback. Resend? :)

netsrak
06-11-2010, 07:15 AM
yes please, i can't access your emails from here without your data or request number

citmod
06-11-2010, 11:51 AM
Ok, I have resent it.
One thing to mention: It happend again, two days ago, that some hands were autoimported as RUSH NL hands. It was again HU hands and the interesting thing is that it was again on the same table "Dartle". Maybe it has to do something with this exact table.

DONCHASTER
06-11-2010, 01:12 PM
I see no rush stats in poker. in normal tables I have no problems. I have window xp and the latest version of HM. could you help me?.

Thank you.



http://i48.tinypic.com/2u4r0ah.jpg

Botmac
06-11-2010, 01:17 PM
I have had the same problem only on a FR table, it seems if the tables have the same name HEM does not know the difference. I played on table Zoom FR a few months ago and the hand were imported as rush hands. Same thing happened last night, 2nd time it's happened with Zoom, never had a problem with other tables. Now I know to avoid that table.

morny
06-11-2010, 01:23 PM
I see no rush stats in poker. in normal tables I have no problems. I have window xp and the latest version of HM. could you help me?.

Thank you.



http://i48.tinypic.com/2u4r0ah.jpg

Can you try this version http://www.holdemmanager.com/downloads/HmBetaUpdate_1.10.06a.exe

And try these tips



Please try these tips



1) The tables need to be sized appropriately. (600 - 750 range) If your Rush table is outside of that range a pop-up message in the HUD window will advise you.

2) Make sure your HUD doesn't overlap names on the table. We're using a screen scrape method for various reasons and the names must be visible so we can read them. Also go to FTP Lobby > Languages > Language Options and make sure they are set to English

3) Please install the latest version: http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

4) Make sure the english language is selected under the languages menu in the lobby

5) Test the Hud out on a normal table first to verify its working

6) Dont use any Aero or other windows themes, change it to the default xp/vistawin7 theme

XP Windows XP: Use Windows XP in "Classic view" (http://www.microsoft.com/windowsxp/using/setup/personalize/classic.mspx)
Vista Change the desktop theme (http://www.microsoft.com/enable/training/windowsvista/theme.aspx)
Win7
Windows 7 Switching Desktop Themes in Windows 7: Changing the Windows Aero Theme With Two Easy Methods (http://pc-tutorials.suite101.com/article.cfm/switching_desktop_themes_in_windows_7)

7) Turn Cleartype Off
Vista How to Turn Off ClearType in Windows Vista (http://www.i4u.com/article7805.html)
Windows 7 Turn Off ClearType — MAXIMUMpcguides – Windows 7 tips, tricks, help, and how-to guides (http://maximumpcguides.com/windows-7/turn-off-cleartype/)

8) Turn Avatars off in Full Tilt go to Options and untick Avatars

9) Switch between Classic and Racetrack in FT by going to Options > Table View

10) If you are using graphics mods you need to restore the default FTP graphics.

FTP Graphics Restore (http://www.fozzypokermods.com/ftprestore.html)

You should be able to use the Selective Restore Package and install the BasePods Classic and BasePods RaceTrack so that HMHUD can properly read the names from the basepod. The area around the player name text must be the default colors of Black or White.

11) Reduce number of tables

12) Please give HoldemManager Administrator rights -

1) Go to C:\Program Files\RVG Software\Holdem Manager (Program Files (x86) if you have the 64bit version)
2) Rightclick the HoldemManager.exe and choose "Properties".
3) Go to the Compatibility Tab and select "Run this program as an Administrator".
4) Do the same for HMHud.exe and DBControlPanel.exe


Cheers
Morny



I have had the same problem only on a FR table, it seems if the tables have the same name HEM does not know the difference. I played on table Zoom FR a few months ago and the hand were imported as rush hands. Same thing happened last night, 2nd time it's happened with Zoom, never had a problem with other tables. Now I know to avoid that table.

What version of HM are you using?

DONCHASTER
06-11-2010, 03:26 PM
I did all the steps you mention but does not work in rush HEM.


http://i46.tinypic.com/20adnuu.jpg

Botmac
06-11-2010, 05:12 PM
I am using version 1.11.0, I did upgrade to 1.11a a while back but the flashing tables were annoying on FT so I reloaded 1.11.0. Everything else is fine, just that zoom table thinks it's a rush table. I remember someone saying in another post, don't remember when, a while back that there is a rush table named zoom. I could not grt my hud to load, rebooted a few times then when I reviewed my session I saw it was saved as a rush session, thats why my hud would not load I assume.

morny
06-11-2010, 08:54 PM
I am using version 1.11.0, I did upgrade to 1.11a a while back but the flashing tables were annoying on FT so I reloaded 1.11.0. Everything else is fine, just that zoom table thinks it's a rush table. I remember someone saying in another post, don't remember when, a while back that there is a rush table named zoom. I could not grt my hud to load, rebooted a few times then when I reviewed my session I saw it was saved as a rush session, thats why my hud would not load I assume.

I think the zoom issue is now fixed, Please install the latest version: http://www.holdemmanager.com/downloads/HmBetaUpdate.exe and in hud options > site options > full tilt TAB > tick the redraw option and if the problem persists try ticking force ontop in Hud Options > Table Preferences


I did all the steps you mention but does not work in rush HEM.


http://i46.tinypic.com/20adnuu.jpg

Please remove the 7 duplicate import folders and let me know if the hands are importing then if you go to reports can you see the hands you just played?