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subv22
05-01-2010, 02:43 PM
I entered a wrong key when I first installed HEM after reformatting.

Now I cannot change the key.

Here is what happens when I open HEM:

- As soon as I open HEM, I get the "Activate your software" window which tells me to "Activate online now" or "Activate later"

- If I choose "Activate now," it tells me to choose between PC1 and PC2. Then, I get a window saying "Sucess. Select OK to continue." I press OK, then I get the following 2 windows:



http://img163.imageshack.us/img163/5421/33013377.png


then



http://img87.imageshack.us/img87/3746/89804850.png



- If I choose "Activate later," I am immediately taken to the same 2 windows.

So how do I change my key?

I tried reinstalling, and the same thing keeps happening. I figured the key is maybe saved in the registry somewhere, but I could not find it.

Patvs
05-02-2010, 04:56 AM
First of all, we need to enable the option to see Hidden Files and Hidden SYSTEM FILES: How to see hidden files in Windows (http://www.bleepingcomputer.com/tutorials/tutorial62.html)
http://www.holdemmanager.com/downloads/images/hidden.jpg
Problems Registering Holdem Manager:

1. Delete C:\Program Files\RVG Software\Holdem Manager\holdemmanager.exe.ldat (Program Files (x86) if you have the 64bit version)

2. Delete C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic (XP Users can find the file at C:\Documents and Settings\All Users\AppData\XHEO INC\SharedLicenses\HoldemManager.lic)

3. Update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe




Or please try this:

1. Update to http://www.holdemmanager.com/downloads/HmBetaUpdate.exe
2. Create a new text document in the Config folder and name it LicDebug
3. Open HM and register
4. Close HM and delete the LicDebug.txt file

subv22
05-02-2010, 11:40 AM
this worked, thanks