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View Full Version : my key doesent work anymore....



PeterPilz
04-28-2010, 07:56 PM
hi, i quit poker for about a month, and now i want to start again, but my HEM key doesent work anymore. I didnt deinstal, or did anythink else with it. Yesterday i wanted to start the programm: I clicked on HEM, PostgresSQL opens, i clicked on start holdem manger, the database and everythink around it is fine, but when HEM starts, ill have to activate my software. Why? i did it like a half year ago! I clicked on activate online ..., #PC1, than HEM says: Success, so normaly it has to work. But after clicking on "OK" HEM says: A valid license could not obtained. Please contact HEM. I bought HEM via PayPal with the emailaccount: kraemer_timo1@web.de
i hope u can help me!

Patvs
04-28-2010, 10:23 PM
read: FAQ - Hold'em Manager Poker Tracking Software :: I Can't Activate & Register Holdem Manager (http://faq.holdemmanager.com/questions/24/ICan%27tActivate%26RegisterHoldemManager)

PeterPilz
05-02-2010, 09:04 PM
doesent work....

netsrak
05-03-2010, 04:44 AM
Please send the file reg.log with link to this thread, your license details and explanation to support@holdemmanager.net

PeterPilz
05-07-2010, 07:57 AM
hello? is send an mail to support@holdemmanager.net, but i didnt get an answer.

netsrak
05-07-2010, 10:52 AM
When did you send it?
Did you send it from the mail address you registered here?
Did you check your spam folder?

Patvs
05-07-2010, 10:57 AM
I'm very sorry... I'm fairly sure I have the ticket, I'll reply to it now.

PeterPilz
05-09-2010, 09:21 AM
i bought the license via paypal with the emailadress kraemer_timo1@web.de, if iam here with the same adress. But i has send you my log reg with this emailadress