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speedas
04-27-2010, 09:35 AM
Hi,

I have the latest beta running on windows XP pro.

Whenever I 4 table rush, I get the following problems:

a) Some players display "no data", 0 hands on the hud. However if I look in HEM I have huge hand samples on them.

b) When I fold and switch tables, the stats often dont reload to the new players at the seats and if they do, they take a long time.

c) Whenever I start a session, at least 2 tables are hudless. I can only get the hud working on 4 tables after closing and re-starting the HUD several times, which is laughable.


This is all costing me money and patience to the point where I'd rather play HUDless, which is counter-productive. Please fix this.

netsrak
04-27-2010, 01:21 PM
Please open one table after the other waiting for the Hud to appear on table 1 before opening table 2

speedas
04-27-2010, 05:42 PM
thanks that worked for b) and c).... problem a) remains

jschell
04-27-2010, 09:47 PM
b) When I fold and switch tables, the stats often dont reload to the new players at the seats and if they do, they take a long time.
I have this problem quite often as well. Maybe once out of every ten hands. 1.10.06a, Windows 7 (happened on XP also), Waffle Ninja Hybrid deck is my only mod. I've tried many different table sizes, but can't find one that solves the problem.

netsrak
04-28-2010, 03:54 AM
Is it for special positions on the table or special player names (containing _, l, 1 or other "difficult" characters)?

jschell
04-28-2010, 03:57 AM
No, when the problem occurs, none of the stats update when a new hand starts (that is, each position still shows the stats from the players in the last hand).

netsrak
04-28-2010, 07:04 AM
Please schedule a remote support session with our support. Email support@holdemmanager.net, with a link to this thread and your forum name, so we can setup a Teamviewer (http://www.holdemmanager.net/teamviewer) session.

speedas
04-29-2010, 06:06 AM
problem a) persists

netsrak
04-29-2010, 06:56 AM
If you checked all the things in the 1st post in this thread: http://forums.holdemmanager.com/releases/26165-rush-hud-fully-supported.html

there is nothing else we can do at the moment. The OCR technique we use to identify the players is not 100% reliable.

jschell
04-30-2010, 12:55 AM
No, when the problem occurs, none of the stats update when a new hand starts (that is, each position still shows the stats from the players in the last hand).
Actually, I didn't realize you recommended turning ClearType off. Doing so solved my problems for the most part, just the occasional missing player stats now.

waslem
04-30-2010, 03:17 AM
If you checked all the things in the 1st post in this thread: http://forums.holdemmanager.com/releases/26165-rush-hud-fully-supported.html

there is nothing else we can do at the moment. The OCR technique we use to identify the players is not 100% reliable.

The irony in the thread that you linked is hilarious.

jschell
05-03-2010, 02:05 AM
there is nothing else we can do at the moment. The OCR technique we use to identify the players is not 100% reliable.
Are you guys working on alternatives to the OCR method? It's working alright for me, but there are at least a couple of hands an hour where I have no stats on a player that I'm in a pot with that I know I have hands on.

Also, is there any way to allow the hud to be active with play money tables? It'd be nice to be able to fine tune the table size for best results there instead of at real money tables.

netsrak
05-03-2010, 05:57 AM
Yes, we are trying to improve the Rush Hud
and no, we are not planning to support play money tables. It works on some sites by accident but we will add no general support for it.

jwslug
05-03-2010, 02:47 PM
I have the problem in one case only. When the screen name has a lower case "f" in the middle of the name. The "f" seems to bleed into the next character and then the HUD turns the "f" into a blank

crackityjoe
05-05-2010, 01:12 PM
I'm having the same problem where none of the stats change after playing the first hand in rush poker. I've been using 1.06 since it came out and I have had some problems with it but usually if I restart HMmanager it would eventually work. Since yesterday, I've yet to have the hud change stats from the very first rush table I join. It was working before and it now it isn't. What am I supposed to do? I obviously can't play rush anymore.

morny
05-05-2010, 08:23 PM
Can you try the following tips to see if it improves things

1) The tables need to be sized appropriately. (600 - 750 range) If your Rush table is outside of that range a pop-up message in the HUD window will advise you.

2) Make sure your HUD doesn't overlap names on the table. We're using a screen scrape method for various reasons and the names must be visible so we can read them. Also go to FTP Lobby > Languages > Language Options and make sure they are set to English

3) Most performance issues can be resolved by changing the table window size even by a small amount.See #1 and make sure you have the rush update installed http://www.holdemmanager.com/downloads/HmUpdateRush.exe

4) Make sure you select english from the language menu in the lobby

5) Test the Hud out on a normal table first to verify its working

6) Dont use any Aero or other windows themes, change it to the default xp/vistawin7 theme

XP Windows XP: Use Windows XP in "Classic view" (http://www.microsoft.com/windowsxp/using/setup/personalize/classic.mspx)
Vista Change the desktop theme (http://www.microsoft.com/enable/training/windowsvista/theme.aspx)
Win7
Windows 7 Switching Desktop Themes in Windows 7: Changing the Windows Aero Theme With Two Easy Methods (http://pc-tutorials.suite101.com/article.cfm/switching_desktop_themes_in_windows_7)

7) Turn Cleartype Off
Vista How to Turn Off ClearType in Windows Vista (http://www.i4u.com/article7805.html)
Windows 7 Turn Off ClearType — MAXIMUMpcguides – Windows 7 tips, tricks, help, and how-to guides (http://maximumpcguides.com/windows-7/turn-off-cleartype/)

8) Turn Avatars off in Full Tilt go to Options and untick Avatars

9) Switch between Classic and Racetrack in FT by going to Options > Table View

10) If you are using graphics mods you need to restore the default FTP graphics.

FTP Graphics Restore (http://www.fozzypokermods.com/ftprestore.html)

You should be able to use the Selective Restore Package and install the BasePods Classic and BasePods RaceTrack so that HMHUD can properly read the names from the basepod. The area around the player name text must be the default colors of Black or White.

11) Reduce number of tables

12) Please give HoldemManager Administrator rights -

1) Go to C:\Program Files\RVG Software\Holdem Manager (Program Files (x86) if you have the 64bit version)
2) Rightclick the HoldemManager.exe and choose "Properties".
3) Go to the Compatibility Tab and select "Run this program as an Administrator".
4) Do the same for HMHud.exe and DBControlPanel.exe


Cheers
Morny

crackityjoe
05-05-2010, 09:41 PM
I've tried all of those things but it does not fix it. I've read that other people have this same problem and haven't been able to get the rush hud to work.

Lefty85
05-06-2010, 01:02 PM
I have also tried all the suggestions you made, it's just not working at all.

If this problem isn't fixed soon I will request my money back. This is just ridiculous, you guys advertise for a rush poker HUD and it just doesn't work. I have paid for this program while I should be paid for beta-testing it for hours.

morny
05-06-2010, 06:31 PM
If you've tried all those suggestions and its still not working:

Please email me and we can do a teamviewer session, just download teamviewer from TeamViewer - Free Remote Access and Remote Desktop Sharing over the Internet (http://www.teamviewer.com) and let me know a suitable time GMT in advance. Teamviewer allows me to access your computer to fix the problem.

When we agree a suitable time you just need to send me the ID and password that Teamviewer creates to get access to your PC

Thanks
Morny
support@holdemmanager.com