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Megloooo
04-27-2010, 08:08 AM
I recently bought a new laptop, installed HEM, got postgres working and everything was going fine.

After adding autoimport folders towards the folder Stars saves my HH's in, i setup hero name and everything else needed, only to find that my hands arent being imported in and HUD isnt loading. Ive never had issues with HEM before the Pokerstars buyin changes, so didnt know if this was the cause. Anyway,

i found this link on twoplustwo

Two Plus Two Poker Forums - View Single Post - Holdem Manager: 1.10.06a Official Release (15 day trial) (Omaha & Table Scanner/Tracker) (http://forumserver.twoplustwo.com/showpost.php?p=18168770&postcount=18134)

followed directions, still didnt work. So i then downloaded the latest update, (1.10.06a), and again, still didnt work.

What do i need to do?

netsrak
04-27-2010, 01:19 PM
1.10.06a works without problems on Stars.
Please check the HM version in the title bar.

* Under Vista and Windows 7 make sure that holdemmanager.exe, hmhud.exe and dbcontrolpanel.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the holdemmanager.exe, dbcontrolpanel.exe and the hmhud.exe executable and select "Run as admin" from the popup menu under compatibilty.

* If that doesn't help, please check this and answer and post the questions FAQ - Hold'em Manager Poker Tracking Software :: My HUD Doesn't Work (http://faq.holdemmanager.com/questions/48/My+HUD+Doesn't+Work)

Megloooo
05-04-2010, 04:49 PM
1. What version of Holdem Manager are you using?

1.10.06a

2. What poker site are you playing on and does the problem occur on more than one site?

pokerstars

3. Which type of game(s) are you playing? (NL, FL, Omaha, SnGs, MTT)

NLHE

4. Have you clicked on the Start Auto Import button?

yes

5. Often times, it is one setting or option that's not correct in your poker client. Please see our Detailed FAQs on configuring Holdem Manager to work with poker sites to make sure your poker site is saving Hand History files.

have followed guide

6. Check to see if the hand histories are showing up in the folder that you configured in HM to auto import from.

they are.

7. If you think the hands are importing the please go to the reports TAB, select your username and run a report with all filters off to confirm they have imported.

they are not importing, only 3 hand histories have. (there are a lot more in the folder its pointing to).

8. If the hand histories show up in the auto import folders, but they're not importing into the database, please create a new database and try importing some hands to test if it's a corrupt database.

still not importing hands

9. Have you tried the Table Finder and did it work? FAQ - Hold'em Manager Poker Tracking Software :: Configuring Table Finder to Show HUD (http://faq.holdemmanager.com/questions/60/Configuring+Table+Finder+to+Show+HUD+)

didnt work.

10. If you open the hand history files, are they written in English?

yes

11. Please attach your holdemmanager.config file from C:\Program Files\RVG Software\Holdem Manager\Config folder. It may be just called holdemmanager if youve extenstions turned off.

done.

morny
05-04-2010, 10:55 PM
Hi,

Please email me and we can do a teamviewer session, just download teamviewer from TeamViewer - Free Remote Access and Remote Desktop Sharing over the Internet (http://www.teamviewer.com) and let me know a suitable time GMT in advance. Teamviewer allows me to access your computer to fix the problem.

When we agree a suitable time you just need to send me the ID and password that Teamviewer creates to get access to your PC

Thanks
Morny
support@holdemmanager.com