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View Full Version : HEM did not register a won pot



scar3face
04-27-2010, 04:44 AM
Hi,

In a session review I noticed that HEM did not register that I'd won a particular pot. Is there any way to correct this error, or even better, prevent it from happening again?

I am using Windows 7 running HEM version 1.10.06a.

It was a cash game also.

netsrak
04-27-2010, 06:50 AM
Which site?
Did you have a disconnect?
Do you have the original handhistory file?
You can try to rename the file and import it again via import file or import from folder.
If it is not imported please zip and mail it with link to this thread to support@holdemmanager.net

Please check the handhistory folder of your pokerclient, there should be no other files then the latest handhistories. If not please check your auto archive settings.

scar3face
04-27-2010, 11:26 PM
The site was fulltilt. There was no disconnect.

I have the original handhistory file and will attempt to reimport as suggested, else I will email it to support.

Thanks.