PDA

View Full Version : Problems with importing hands



oeurwijhithire
04-25-2010, 05:45 PM
First of all.. let me say I am very disappointed in this site and in your program.. It took me about 15 minutes to make an account in this forum. It took me the whole day to solve the problem with HEM and it isn't still working. I withdraw the amount of money to purchase this program but if I can't make the trial work then I won't buy it.

I am playing in FullTilt.

At first when I log on to HEM I get this message:http://www.upload.ee/image/541897/input_string_was_not_in_a_correct_format.bmp

I have installed, uninstalled and reinstalled the package. I have updated. I have done everything according to the instructions. The hud stats sometimes work, sometimes don't but the stats stay stable and don't change.

It doesn't show my played hands. It imports them during my play but I can't see them in program. Therefore, It doesn't allow me to attach my name to the alias because no hands are shown.

Any ideas?

morny
04-25-2010, 08:04 PM
Hi, maybe we can do a teamviewer session to troubleshoot the problem, please email me with a suitable time to do the session and also the timezone your in.

Thanks
Morny
support@holdemmanager.com

Regardiing the leakbuster error message if you contact leakbuster support they should be able to help

http://forums.holdemmanager.com/leakbuster/