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bigactionjack
04-24-2010, 06:06 PM
hey,
ive been using the hem for quite some time, everything went fine( for the most time)

lately it doesnt work withs sngs on stars.
it doesnt event import the hands(i think) and shows hand import error for every hand.

the funny thing : the import + hud works just fine for cashgames...

help plz!

morny
04-24-2010, 06:33 PM
Please install the latest version: http://www.holdemmanager.com/downloads/HmBetaUpdate.exe as stars released and update that caused these to stop working

bigactionjack
04-26-2010, 07:40 PM
hey support,
i already had the lastest update installed : 1.10.06a
the problem i have with the hem are very strange:
it only works with cashgames at microstakes .10 and smaller and doesnt work with tourneys at all( only playing sngs) or higher stakes cashgames -:confused:

EDIT : alright i deleted a lot of handhistories and also vaccumed the database, still not working.
Ill try to completly reinstall HEM next.
Is it possible to save my hud setup?

morny
04-26-2010, 11:17 PM
Hi,

Please email me and we can do a teamviewer session, just download teamviewer from TeamViewer - Free Remote Access and Remote Desktop Sharing over the Internet (http://www.teamviewer.com) and let me know a suitable time GMT in advance. Teamviewer allows me to access your computer to fix the problem.

When we agree a suitable time you just need to send me the ID and password that Teamviewer creates to get access to your PC

Thanks
Morny
support@holdemmanager.com

bigactionjack
04-30-2010, 04:46 PM
email sent. plz contact me