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View Full Version : HEM dont work since FTP new patch



omnishakira
04-23-2010, 10:06 PM
I don't see players stats anymore...

It's me that have a problem or it's due to the new FTP patch ?

morny
04-23-2010, 10:08 PM
Please install the latest version: http://www.holdemmanager.com/downloads/HmBetaUpdate.exe and if the problems persist Please see this FAQ FAQ - Hold'em Manager Poker Tracking Software :: My HUD Doesn't Work (http://faq.holdemmanager.com/questions/48/My+HUD+Doesn't+Work) and answer any questions that apply to you so we can narrow down what the issue is

omnishakira
04-23-2010, 10:42 PM
I've installed the patch, rebooted my comp + HEM and it's still not showing anything. UAC is off. It works on pokerstars.

It was perfectly working yesterday

morny
04-24-2010, 12:26 AM
Hi,

Please email me and we can do a teamviewer session, just download teamviewer from TeamViewer - Free Remote Access and Remote Desktop Sharing over the Internet (http://www.teamviewer.com) and let me know a suitable time GMT in advance. Teamviewer allows me to access your computer to fix the problem.

When we agree a suitable time you just need to send me the ID and password that Teamviewer creates to get access to your PC

support@holdemmanager.com
Thanks
Morny

omnishakira
04-24-2010, 01:04 AM
Hmm okay I'm ready now if you want...

i just installed it so i dunno how it works. Just tell me what to do

where do i send you my id + password ? it says you dont accept private message

omnishakira
04-24-2010, 01:40 AM
i tried to the english version of ftp and it works now...

It was working with the french version yesterday, weird

fozzy71
04-24-2010, 01:43 PM
Yes, this is the case. In the past if you played only cash games at FTP you could keep the ftp client in your native language as long as the hand history files were in English. If you played tourneys on FTP you would have to also change the FTP client to English. It now seems that everyone on FTP, that uses HEM, will need their FTP client set to English.