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View Full Version : Latest version: New problems!! Active player, missing games, etc



mrhobbeys
04-16-2010, 02:45 PM
I installed the latest version today to fix a problem with games that sometimes go missing from the archives (using SNGWiz to review) now my active player window is not working I am playing STTs and the missing games are still happening.

Please let me know what to do.

Running windows 7 64x and HEM 1.10.04b

netsrak
04-17-2010, 07:23 AM
Which site are you playing?

Please go through this FAQ and give us the answers because we need more details to help you.
FAQ - Hold'em Manager Poker Tracking Software :: My HUD Doesn't Work (http://faq.holdemmanager.com/questions/48/My+HUD+Doesn%27t+Work)

mrhobbeys
04-17-2010, 09:28 AM
1. 1.10.04b

2. FTP

3. SNG Single table

4. Yes, import is running and stats are updated

5. These settings are correct for the poker client to save HH.

6. HH are showing in the correct place

7. Yes hands are importing

8. creation of another DB not needed

9. Table Manager is already locating and opening the correct stats layout

10. Yes HH are in english

11. This should be attached

I will be trying again today and will notify if there is a change, and I am sure you are aware FTP updated the client 2 times yesterday.

morny
04-17-2010, 06:18 PM
If the problems still persist Hi, maybe we can do a teamviewer session to troubleshoot the problem, please email me with a suitable time to do the session and also the timezone your in.

support@holdemmanager.com

Thanks
Morny

mrhobbeys
04-20-2010, 01:57 PM
Oddly enough it was working a few days later. Maybe restarting my computer helped or it was something else entirely.