Nutzondariva
04-16-2010, 10:35 AM
Some hands are missing in my HEM "reports" section since I started playing on a Prima network site. I noticed simply because my cashier totals are quite different from what the reports show.
I checked the importing procedure and the "players" tab, I found that all hands are correctly imported and saved under my player name, but not all of them show in the "reports" tab.
These screenshots show the difference, this is the player's detail popup showing a bit more than 15k cash hands (and correct winnings)
http://www.tehpokerz.com/pics/playerdetailpopup.jpg
while the reports view only shows less than 11k hands (and too low winnings) even though there are no active filters and all hands should be shown:
http://www.tehpokerz.com/pics/report.jpg
No matter what I try I can't get the other 4k hands to show in the reports. I am using the latest HEM version 1.10.04b on a Win XP PC, other than this I have never experienced any problems with HEM.
Is there some strange hidden filter, or can you give me any other advice how I can get complete reports and graphs?
I checked the importing procedure and the "players" tab, I found that all hands are correctly imported and saved under my player name, but not all of them show in the "reports" tab.
These screenshots show the difference, this is the player's detail popup showing a bit more than 15k cash hands (and correct winnings)
http://www.tehpokerz.com/pics/playerdetailpopup.jpg
while the reports view only shows less than 11k hands (and too low winnings) even though there are no active filters and all hands should be shown:
http://www.tehpokerz.com/pics/report.jpg
No matter what I try I can't get the other 4k hands to show in the reports. I am using the latest HEM version 1.10.04b on a Win XP PC, other than this I have never experienced any problems with HEM.
Is there some strange hidden filter, or can you give me any other advice how I can get complete reports and graphs?