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Nutzondariva
04-16-2010, 10:35 AM
Some hands are missing in my HEM "reports" section since I started playing on a Prima network site. I noticed simply because my cashier totals are quite different from what the reports show.

I checked the importing procedure and the "players" tab, I found that all hands are correctly imported and saved under my player name, but not all of them show in the "reports" tab.

These screenshots show the difference, this is the player's detail popup showing a bit more than 15k cash hands (and correct winnings)

http://www.tehpokerz.com/pics/playerdetailpopup.jpg

while the reports view only shows less than 11k hands (and too low winnings) even though there are no active filters and all hands should be shown:

http://www.tehpokerz.com/pics/report.jpg

No matter what I try I can't get the other 4k hands to show in the reports. I am using the latest HEM version 1.10.04b on a Win XP PC, other than this I have never experienced any problems with HEM.

Is there some strange hidden filter, or can you give me any other advice how I can get complete reports and graphs?

saxby
04-16-2010, 11:00 AM
I think it's a problem that is going to be sorted out in the next release.

airharm
04-16-2010, 01:09 PM
Problem lies with ante tables that you're missing hands on, this needs to be fixed asap.

Nutzondariva
04-16-2010, 07:40 PM
nah there are no ante tables in that poker room (Piggs Peak Poker) but my reports are definitely missing hands :(

Nutzondariva
04-17-2010, 04:16 AM
any advice from support?

netsrak
04-17-2010, 07:37 AM
Please create a new database for a test and import the hands into this database. Does it make a difference?

krolewicz
04-18-2010, 09:06 AM
same as this:

http://forums.holdemmanager.com/manager-bugs/29271-stopped-importing-most-sizable-pots.html

did the reimport, makes the difference, still incorrect

edit ; just played a 4k hands session, almost accurate, presents ~15 hands more (?) than table manager

morny
04-18-2010, 05:50 PM
email all the original hh from that sample with missing hands, if HM missed them theyll show up as imports

send them to support@holdemmanager.com with a link to this thread and detail how many hands should be in the sample you send and how many you think are missing