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luka05
04-15-2010, 11:07 PM
Today I was playing and while HEM/HUD were working fine on AP it was not importing hands on FTP. The HUD was displaying stats of players from previous sessions but HEM was not importing hands from the current session. I have the correct auto import folder set and the HHs are in it. Any reason this could be happening?

I also upgraded to the latest patch this week don't know if that has anything to do with it....

Thanks

netsrak
04-16-2010, 04:19 AM
Please reboot your computer, move all files in the ftp handhistory folder to a different folder, import them via import file or import from folder and then try again.

luka05
04-16-2010, 10:39 AM
I did what you said and got the files imported into HEM, they are CAP PLO 2/4 Tables and they show up in HEM as 4/8 Limit. Very strange. I haven't logged in to play yet today but I'll try later.

saxby
04-16-2010, 10:57 AM
Please reboot your computer, move all files in the ftp handhistory folder to a different folder, import them via import file or import from folder and then try again.

I am having the same problem. I did as you suggested and it didn't work.

luka05
04-16-2010, 04:08 PM
The hands are not importing probably after following your instructions. I've played are CAP PLO 2/4 and show up in the HEM database as 4/8 PLO Limit. Also, the stats aren't updating in the HUD. Any help is appreciated.

Thanks

fozzy71
04-16-2010, 09:14 PM
This should be resolved in 1.10.05.

luka05
04-17-2010, 01:43 AM
Ok....is the .05 version coming in the next few days or it something that is weeks or months away?

netsrak
04-17-2010, 08:03 AM
hopefully today or tomorrow. At the moment we are testing it internally.

koppoter
04-20-2010, 05:38 PM
L.S.

I had the same problem mentioned before.

I just downloaded version 1.10.06 (or is it 1.10.05f?)
And now HM doesn't show any Hud at all.

But I also just installed, an update of FTP software, maybe that's the reason?

Can u fix it pls?


Tia.

morny
04-20-2010, 07:15 PM
Is it just not working on FTP or is it other sites, are the hands importing into Hm if you run a report?

koppoter
04-21-2010, 08:36 AM
I don't know about other sites, i just play FTP.
There's just no hud at all, I tried cap game, normal cash game and headsup sng.

running reports doesn't change anything.

morny
04-21-2010, 10:05 PM
Its definetely working fine with Full Tilt i played there earlier myself

Please start a new thread and please see this FAQ FAQ - Hold'em Manager Poker Tracking Software :: My HUD Doesn't Work (http://faq.holdemmanager.com/questions/48/My+HUD+Doesn't+Work) and answer any questions that apply to you so we can narrow down what the issue is

koppoter
04-22-2010, 07:49 AM
Ur right, I tried ur earlier suggestion to change download folder and forgot to change everything back.