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bg26892
04-13-2010, 02:16 PM
An error occurred while reading the config//holdemmanager.config file: root element is missing

HEM will now backup the old config file and create a new one for you.

After I click on ok I get an "unhandled exception has occurred in your application" eror. I clicked on continue and it hangs continously.

I have deleted the file below and restarted without any luck.

C:/Program Files/RVGSoftware/HoldemManager/Config folder

After I deleted the file and attempted to open HEM, it started unsuccessfully trying to reinstal the program.



Thanks!

morny
04-13-2010, 06:25 PM
Follow this FAQ FAQ]FAQ - Hold'em Manager Poker Tracking Software :: Reinstalling HEM without Losing Preferences (http://faq.holdemmanager.com/questions/99/Reinstalling+HEM+without+Losing+Preferences+) - Hold'em Manager Poker Tracking Software - Reinstalling HEM without Losing Preferences
Please Uninstall Holdem Manager and reinstall it

FAQ - Hold'em Manager Poker Tracking Software :: Using Revo Uninstaller (http://faq.holdemmanager.com/questions/126/Using+Revo+Uninstaller+) - Using Revo Uninstaller (uninstall HM with Revo FREE and reinstall it)

If your doing a clean reinstall you should consider the following.

See this FAQ FAQ - Hold'em Manager Poker Tracking Software :: Registration Benefits (http://faq.holdemmanager.com/questions/26/Registration+Benefits) on how to reset your code

Finally Please install the latest version: http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

Then try again and it should be fine