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PETERN1982
10-05-2008, 01:25 PM
I downloaded and purchased HEM on sat night. I managed too get all my hands onto it, all my stats and opponenets stats were in the database. On sunday afternoon i attempted to get the HUD running and had big problems. Anyway after messing around with it i eventually turned my computer off and when i turned my computer back on HEM would not work at all, this is the message that is displayed.
The following error occured when trying to open the database' Unable to read data from transport connection. An existing connection was forecibly closed by the remote host.
Im very computer iliterate so have no idea whats happened. How do i sort this out? Thanks

morny
10-05-2008, 01:53 PM
Please make sure you have the latest version http://www.holdemmanager.com/downloads/HmUpdate1.06.03h.exe

Try stopping and restarting the postgreSQL service http://208.109.95.123/faq/?f=159

And if it still dosent work then its to do with either the firewall or possibly your antivirus/windows defender or similar program thats blocking the connection to postgreSQL and often its an intermitting problem and usually disabling the softwares isnt enough to fix the problem

If you search the forums you will see this happens on a regular basis and the quickest solution is to unistall firewalls and antivirus, uninstall PostgreSQL, reboot and then reinstall postgreSQL and when you get to the installation screen where it asks for a password for the 2nd time then untick "Initialise database cluster", finish the installation and run holdem manager and then when its up and running reinstall your firewalls and antiviruses and add holdemmanager.exe, HmHud.exe and DBControl Panel.exe to your antivirus/firewall and defender exception lists and it should work.

If the problem reoccurs you may want to consider using an alternative firewall/antivirus ans there is plenty of good free ones available if you google them.

PETERN1982
10-05-2008, 05:47 PM
Thanks for reply, iv tried everything you have suggested to the best of my abilities but im not that good with computers. Would it be acceptable to just uninstall everything including the postgres files and start again? Iv taken off my firewall, made sure its running as admin etc but nothing works. It seems to be a problem with the postgres as when i try to run HEM it takes me to the postgres box and when i click on connect it says 'connection error' and has a long list of computer jargon within this box. Thanks for any help and sorry for being so clueless about the matter.

morny
10-05-2008, 06:06 PM
Yes you need to uninstall postgreSQL after youve unistalled all your antivirus and firewall programs and then reinstall postgreSQL, ive also detailed this process in this FAQ http://208.109.95.123/faq/?f=164

PETERN1982
10-05-2008, 08:10 PM
Iv uinstalled postgres and reinstalled and i actually got into HEM for the first time today and imported my hands from today. But when i went to look at cash game stats this message appeared and HEM shut down. Any idea what this means?


See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
System.NullReferenceException: Object reference not set to an instance of an object.
at HoldemManager.ଏ.ໆ()
at HoldemManager.ଏ.ധ(ଣ ஀, ຓ ஄, String ේ, String ຳ)
at HoldemManager.ଜ.๸()
at HoldemManager.ଣ.฀()
at HoldemManager.ଣ.ข(Object ՚, EventArgs ՛)
at DevComponents.DotNetBar.ButtonItem.InvokeCheckedCh anged()
at DevComponents.DotNetBar.RibbonTabItem.OnCheckedCha nged()
at DevComponents.DotNetBar.ButtonItem.set_Checked(Boo lean value)
at DevComponents.DotNetBar.RibbonTabItem.set_Checked( Boolean value)
at DevComponents.DotNetBar.RibbonTabItem.OnClick()
at DevComponents.DotNetBar.BaseItem.RaiseClick(eEvent Source source)
at DevComponents.DotNetBar.BaseItem.InternalMouseUp(M ouseEventArgs objArg)
at DevComponents.DotNetBar.PopupItem.InternalMouseUp( MouseEventArgs objArg)
at DevComponents.DotNetBar.ButtonItem.InternalMouseUp (MouseEventArgs objArg)
at DevComponents.DotNetBar.BaseItem.InternalMouseUp(M ouseEventArgs objArg)
at DevComponents.DotNetBar.GenericItemContainer.Inter nalMouseUp(MouseEventArgs objArg)
at DevComponents.DotNetBar.RibbonStripContainerItem.I nternalMouseUp(MouseEventArgs objArg)
at DevComponents.DotNetBar.ItemControl.OnMouseUp(Mous eEventArgs e)
at DevComponents.DotNetBar.RibbonStrip.OnMouseUp(Mous eEventArgs e)
at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.ScrollableControl.WndProc(Mes sage& m)
at System.Windows.Forms.ContainerControl.WndProc(Mess age& m)
at DevComponents.DotNetBar.ItemControl.WndProc(Messag e& m)
at DevComponents.DotNetBar.RibbonStrip.WndProc(Messag e& m)
at System.Windows.Forms.Control.ControlNativeWindow.O nMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.W ndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)


************** Loaded Assemblies **************
mscorlib
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.1434 (REDBITS.050727-1400)
CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll
----------------------------------------
HoldemManager
Assembly Version: 1.6.0.0
Win32 Version: 1.6.0.0
CodeBase: file:///C:/Program%20Files/RVG%20Software/Holdem%20Manager/HoldemManager.exe
----------------------------------------
System.Drawing
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.1434 (REDBITS.050727-1400)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
System
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.1434 (REDBITS.050727-1400)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
DevComponents.DotNetBar2
Assembly Version: 7.5.0.1
Win32 Version: 7.5.0.1
CodeBase: file:///C:/Program%20Files/RVG%20Software/Holdem%20Manager/DevComponents.DotNetBar2.DLL
----------------------------------------
System.Windows.Forms
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.1434 (REDBITS.050727-1400)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
HMClass
Assembly Version: 1.0.0.0
Win32 Version: 1.0.0.0
CodeBase: file:///C:/Program%20Files/RVG%20Software/Holdem%20Manager/HMClass.DLL
----------------------------------------
System.Xml
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.1434 (REDBITS.050727-1400)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
Accessibility
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.1434 (REDBITS.050727-1400)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/Accessibility/2.0.0.0__b03f5f7f11d50a3a/Accessibility.dll
----------------------------------------
DeployLX.Licensing.v3
Assembly Version: 3.1.2000.0
Win32 Version: 3.1.2000.19212
CodeBase: file:///C:/Program%20Files/RVG%20Software/Holdem%20Manager/DeployLX.Licensing.v3.DLL
----------------------------------------
System.Configuration
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.1434 (REDBITS.050727-1400)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
----------------------------------------
System.Web
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.1434 (REDBITS.050727-1400)
CodeBase: file:///C:/Windows/assembly/GAC_32/System.Web/2.0.0.0__b03f5f7f11d50a3a/System.Web.dll
----------------------------------------
Softelvdm.SftTreeNET
Assembly Version: 2.0.5.0
Win32 Version: 2.0.5.0
CodeBase: file:///C:/Program%20Files/RVG%20Software/Holdem%20Manager/Softelvdm.SftTreeNET.DLL
----------------------------------------
Softelvdm.Controls
Assembly Version: 1.0.0.8
Win32 Version: 1.0.0.8
CodeBase: file:///C:/Program%20Files/RVG%20Software/Holdem%20Manager/Softelvdm.Controls.DLL
----------------------------------------
Npgsql
Assembly Version: 1.98.4.0
Win32 Version: 1.98.4.0
CodeBase: file:///C:/Program%20Files/RVG%20Software/Holdem%20Manager/Npgsql.DLL
----------------------------------------
System.Data
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.1434 (REDBITS.050727-1400)
CodeBase: file:///C:/Windows/assembly/GAC_32/System.Data/2.0.0.0__b77a5c561934e089/System.Data.dll
----------------------------------------
System.Transactions
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.1434 (REDBITS.050727-1400)
CodeBase: file:///C:/Windows/assembly/GAC_32/System.Transactions/2.0.0.0__b77a5c561934e089/System.Transactions.dll
----------------------------------------
Mono.Security
Assembly Version: 2.0.0.0
Win32 Version: 2.0.0.0
CodeBase: file:///C:/Program%20Files/RVG%20Software/Holdem%20Manager/Mono.Security.DLL
----------------------------------------
ZedGraph
Assembly Version: 5.1.0.621
Win32 Version: 5.1.0.621
CodeBase: file:///C:/Program%20Files/RVG%20Software/Holdem%20Manager/ZedGraph.DLL
----------------------------------------

************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.

For example:

<configuration>
<system.windows.forms jitDebugging="true" />
</configuration>

When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.

morny
10-06-2008, 12:29 PM
Can you create a new database and see if its still hapenning http://208.109.95.123/faq/afmviewfaq.aspx?faqid=31

Also can you give me a screenshot of HM so i can see all the filters and settings before you press the refresh button and get the error