PDA

View Full Version : Auto Import not working



cargill06
04-11-2010, 12:02 PM
I'm playing on Poker Stars for the first time. The hand histories are saving I make sure I have the auto import folder added and it doesn't pick up the saved hands, and the HUD never starts running. But if I manually import the hands from, "Import From Folder" it picks up the hands. Just the auto import doesn't work.

fozzy71
04-11-2010, 12:54 PM
Please update to the latest beta - http://www.holdemmanager.net/hmbetaupdate

For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer (start > computer) and navigate to your Holdemmanager installation directory. Right-click + Properties the executables and select "Run as admin" from the compatibility tab. If you have Vista and the checkboxes are greyed out and you can't select it, please turn UAC on, reboot, and then set the files to run as administrator.

Make sure the hand histories and poker client are in English. Set your Windows Regional and Language Settings to English (US). Restart your PC.

Try the table finder - FAQ - Hold'em Manager Poker Tracking Software :: Configuring Table Finder to Show HUD (http://faq.holdemmanager.com/questions/60/Configuring+Table+Finder+to+Show+HUD+)

*If that doesn't help, please answer these questions - FAQ - Hold'em Manager Poker Tracking Software :: My HUD Doesn't Work (http://faq.holdemmanager.com/questions/48/My+HUD+Doesn't+Work)

cargill06
04-29-2010, 08:58 PM
sigh, now my hands won't import for FTP

morny
04-29-2010, 10:03 PM
Hi,

Are you using 1.10.06a, is the lobby langauge in english, are the hands in english?

cargill06
04-29-2010, 11:10 PM
Yes, the hands will Import when I click "Import Files from folder" but they do not import when I click "Start Auto Import", therefore my HUD won't work. You got me on teamviewer a couple weeks ago and helped fix the problem now the same thing is happening.

netsrak
04-30-2010, 05:05 AM
Please check your FTP setup and the HM auto-import configuration.
They must use the same folder.

FAQ - Hold'em Manager Poker Tracking Software :: Full Tilt Setup (http://faq.holdemmanager.com/questions/5/Full+Tilt+Setup)

cargill06
04-30-2010, 10:47 AM
Yes, the folder that I'm saving my hands to is the folder I'm "Auto Importing" from. Now my PS hands won't Auto Import either.

cargill06
04-30-2010, 07:47 PM
Anyone have any advice?

_Loki_
05-01-2010, 11:14 AM
Hi Cargill. I will try. Let's start with the basic stuff

1] Open HM & check what is written at the very top. Does it say 1.10.06a ?

2] What OS are you using xp ? vista ? win7 ?

Please post a screenshot of the window that pops up when you do this:
HM menu bar > Options > configure autoimport folders
Capture a Screen Shot of your Desktop or the Active Window in Windows (http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm)
To attach it to a thread in the forums, look below the post reply button when you start a new thread and you'll see a manage attachments button. Click this and attach the file

cargill06
05-01-2010, 11:21 AM
1. No it doesn't I'll go ahead and download the new one.

2. Win 7

_Loki_
05-01-2010, 12:23 PM
After you have downloaded the update & before you open it to update HM...

make absolutely sure that HM is closed & there is no HM logo in your system tray

cargill06
05-01-2010, 01:32 PM
downloaded the upgrade, still not working

_Loki_
05-01-2010, 01:51 PM
Did you close & reboot your PC ?

Check it actually says 1.10.06a at the top of HM now (sometimes update doesn't 'take')

Then play a hand at a money game to check the auto import

If no good still...



Please post a screenshot of the window that pops up when you do this:
HM menu bar > Options > configure autoimport folders
Capture a Screen Shot of your Desktop or the Active Window in Windows (http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm)
To attach it to a thread in the forums, look below the post reply button when you start a new thread and you'll see a manage attachments button. Click this and attach the file

cargill06
05-01-2010, 02:04 PM
Yes I re-booted it says 1.10.06a at the top and auto impot still not working

_Loki_
05-01-2010, 02:22 PM
Please post the screenshot

cargill06
05-01-2010, 02:30 PM
screenshot of what? can someone please email so we can get on teamviewer and fix this?

_Loki_
05-01-2010, 02:36 PM
Please try doing this first:




Please post a screenshot of the window that pops up when you do this:
HM menu bar > Options > configure autoimport folders
Capture a Screen Shot of your Desktop or the Active Window in Windows (http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm)
To attach it to a thread in the forums, look below the post reply button when you start a new thread and you'll see a manage attachments button. Click this and attach the file

cargill06
05-01-2010, 04:56 PM
http://img441.imageshack.us/img441/5876/hemss.th.jpg (http://img441.imageshack.us/i/hemss.jpg/)

Uploaded with [URL=http://imageshack

vlsup
05-02-2010, 11:58 AM
I think it is because of Win7 and write permissions
try to set Hand History folder (in FTP and Stars clients) to be in another place - for example, somewhere in MyDocuments folder
change HM autoimport settings to this path too

cargill06
05-03-2010, 12:37 AM
Nope, didn't work.

It has been working perfectly fine, I open to play FTP didnt touch anything now nothing works.

netsrak
05-03-2010, 05:56 AM
The last FTP updates might have affected your settings. Please check the handhistory configuration in the FTP client.
Are the hands appearing in the folder?

If you can' figure it out please schedule a remote support session with our support. Email support@holdemmanager.net, with a link to this thread and your forum name, so we can setup a Teamviewer (http://www.holdemmanager.net/teamviewer) session.

RV-
05-03-2010, 12:37 PM
I'm experiencing the exact same problem only in ongame. It was working fine this morning, I didn't even close the client or HM, took a break, started new session and nothing seems to work.

This is really irritating.

RV-
05-03-2010, 01:22 PM
it started working...i guess there is some time interval or something