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04-11-2010, 05:59 AM
1. What version of Holdem Manager are you using? 1.10.04b
2. What poker site are you playing on and does the problem occur on more than one site? Ongame - Europoker
3. Which type of game(s) are you playing? (NL, FL, Omaha, SnGs, MTT) NL
4. Have you clicked on the Start Auto Import button? Yes
5. Often times, it is one setting or option that's not correct in your poker client. Please see our Detailed FAQs on configuring Holdem Manager to work with poker sites to make sure your poker site is saving Hand History files.
My poker site is saving Hand History files.
6. Check to see if the hand histories are showing up in the folder that you configured in HM to auto import from.
Thats OK
7. If you think the hands are importing the please go to the reports TAB, select your username and run a report with all filters off to confirm they have imported. They are imported
8. If the hand histories show up in the auto import folders, but they're not importing into the database, please create a new database and try importing some hands to test if it's a corrupt database. FAQ - Hold'em Manager Poker Tracking Software :: Create / Delete Database (http://faq.holdemmanager.com/questions/75/Create+%7B47%7D+Delete+Database)
They are in database
9. Have you tried the Table Finder and did it work? FAQ - Hold'em Manager Poker Tracking Software :: Configuring Table Finder to Show HUD (http://faq.holdemmanager.com/questions/60/Configuring+Table+Finder+to+Show+HUD+)
Yes i have to drag the red finder to the table everytime.
10. If you open the hand history files, are they written in English?
yes
11. Please attach your holdemmanager.config file from C:\Program Files\RVG Software\Holdem Manager\Config folder. It may be just called holdemmanager if youve extenstions turned off.
i have holdemmanager.config in Holdem Manager\Config folder
These are my ExeNames:
0,FullTiltPoker.exe
1,PokerStars.exe
2,PartyPoker.exe
2,PartyGaming.exe
6,draculaholdem.exe
15,javaw.exe
2,EmpirePokerMaster.exe
4,ULTIMA~1.EXE
4,UltimateBet.exe
5,mainclient.exe
3,casino.exe
9,MPPoker.exe
8,Poker.exe
7,BPGame.exe
11,Everest Poker.exe
11,Everest Poker.exe *.32
11,CStart.exe
11,cstart.exe
11,cstart-tmp.exe
12,poker.exe
13,Betfair Poker.exe
14,HoldemManager.exe
14,Replayer.vshost.exe
10,EuroPoker.exe
2. What poker site are you playing on and does the problem occur on more than one site? Ongame - Europoker
3. Which type of game(s) are you playing? (NL, FL, Omaha, SnGs, MTT) NL
4. Have you clicked on the Start Auto Import button? Yes
5. Often times, it is one setting or option that's not correct in your poker client. Please see our Detailed FAQs on configuring Holdem Manager to work with poker sites to make sure your poker site is saving Hand History files.
My poker site is saving Hand History files.
6. Check to see if the hand histories are showing up in the folder that you configured in HM to auto import from.
Thats OK
7. If you think the hands are importing the please go to the reports TAB, select your username and run a report with all filters off to confirm they have imported. They are imported
8. If the hand histories show up in the auto import folders, but they're not importing into the database, please create a new database and try importing some hands to test if it's a corrupt database. FAQ - Hold'em Manager Poker Tracking Software :: Create / Delete Database (http://faq.holdemmanager.com/questions/75/Create+%7B47%7D+Delete+Database)
They are in database
9. Have you tried the Table Finder and did it work? FAQ - Hold'em Manager Poker Tracking Software :: Configuring Table Finder to Show HUD (http://faq.holdemmanager.com/questions/60/Configuring+Table+Finder+to+Show+HUD+)
Yes i have to drag the red finder to the table everytime.
10. If you open the hand history files, are they written in English?
yes
11. Please attach your holdemmanager.config file from C:\Program Files\RVG Software\Holdem Manager\Config folder. It may be just called holdemmanager if youve extenstions turned off.
i have holdemmanager.config in Holdem Manager\Config folder
These are my ExeNames:
0,FullTiltPoker.exe
1,PokerStars.exe
2,PartyPoker.exe
2,PartyGaming.exe
6,draculaholdem.exe
15,javaw.exe
2,EmpirePokerMaster.exe
4,ULTIMA~1.EXE
4,UltimateBet.exe
5,mainclient.exe
3,casino.exe
9,MPPoker.exe
8,Poker.exe
7,BPGame.exe
11,Everest Poker.exe
11,Everest Poker.exe *.32
11,CStart.exe
11,cstart.exe
11,cstart-tmp.exe
12,poker.exe
13,Betfair Poker.exe
14,HoldemManager.exe
14,Replayer.vshost.exe
10,EuroPoker.exe