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PanchoStern
04-10-2010, 10:49 AM
My wife & I play at Merge & are having problems with the SNG's. It seem whenever we play them the tables have the same names so if you set up two $5 games (Raccoons) the HUD will only show the first table. When the second one loads up that tables HUD will not show. We are assuming since they are named the same instead of going by # or whatever that messes it up? Any solutions to this as the merge with the sportsbooks happens this week?

morny
04-10-2010, 02:17 PM
try using the table finder

FAQ - Hold'em Manager Poker Tracking Software :: Configuring Table Finder to Show HUD (http://faq.holdemmanager.com/questions/60/Configuring+Table+Finder+to+Show+HUD+) - Configuring Table Finder to Show HUD

PanchoStern
04-10-2010, 09:12 PM
My wife say's she tried that but it won't show since both tables have the same name.?!

netsrak
04-11-2010, 06:36 AM
I've read about this problem before, not sure whether it was fixed.

Are you using 1.10.04b? If not please upgrade and try again.

PanchoStern
04-11-2010, 06:09 PM
Ok just upgraded to the new HEM. We'll see how that goes.

greylorn
04-18-2010, 04:55 PM
Confirm that the SNG issue still exists, even with newest version.

The ID number of tournaments do not appear in the name of the tournament, which seems to cause Table Manager to just go with the most recently opened room with the same name. Or something like that.

Problem doesn't really exist with Cash games. MTTs could happen, but games with the same name don't go off very often so it's not a big deal there.

PanchoStern
04-18-2010, 05:48 PM
Yeah, it's still doing that. It didn't do it with the Mergeconverter but now that the HEM does it without it doesn't work in that way. Which means we have to play different buy in SNG's in order to multi table.

morny
04-18-2010, 07:21 PM
Do they not have the same name but a different number, im almost certain i done a TV session and got this going with table finder, email me if youd like me to try and i can write exactly what i done into this thread for other people, the trick if i remember correctly was to select the correct table with the triangle drop and then select the table in the unattached tables section.

support@holdemmanager.net
Subject: for Att of Morny for Merge duplicate tables

greylorn
05-09-2010, 05:21 AM
Hi Morny,

Will email support with some SNG HHs for Merge in a bit.

Still running into problems.

With the 1.10.04 version, the issue was that the HUD would load correctly when one table named "X" would open, but once a second table "X" opened, the HUD on the first table would be replaced with data from the second table. The second (and subsequent tables) would have no HUD.

Downloaded the 1.11.0 update today. Now, the first table "X" loads correctly again, but upon a second table "X" opening, the HUD (Table Manager and Table Finder) would ignore the second and subsequent tables named "X". The stats on the first table "X" are correct this time though. When the first "X" is closed, the second "X" is loaded automatically into Table Manager and the HUD pops up correctly for the second table.

As a side note, I also seem to be getting a fair number of "import errors" for Merge SnGs. Not sure if that's related.

Thanks guys,

~

IdleHammer
05-09-2010, 08:36 PM
I'm also having problems with the SNG. The stakes are not appearing right....
This was a $2 tourney and it's showing as .20

I only see this problem on Merge

http://img46.imageshack.us/img46/3673/27286703.jpg

http://img512.imageshack.us/img512/1166/19124435.jpg

IdleHammer
05-09-2010, 08:41 PM
Just one other note, I had to manually add the file.

Any solution?

greylorn
05-09-2010, 09:23 PM
Hi Morny,

Will email support with some SNG HHs for Merge in a bit.

Still running into problems.

With the 1.10.04 version, the issue was that the HUD would load correctly when one table named "X" would open, but once a second table "X" opened, the HUD on the first table would be replaced with data from the second table. The second (and subsequent tables) would have no HUD.

Downloaded the 1.11.0 update today. Now, the first table "X" loads correctly again, but upon a second table "X" opening, the HUD (Table Manager and Table Finder) would ignore the second and subsequent tables named "X". The stats on the first table "X" are correct this time though. When the first "X" is closed, the second "X" is loaded automatically into Table Manager and the HUD pops up correctly for the second table.

As a side note, I also seem to be getting a fair number of "import errors" for Merge SnGs. Not sure if that's related.

Thanks guys,

~


A followup:

Tried again today, ran into same problem, but noticed that the data from the 2nd table showed up on the first table when the 2nd table window was focused on. When you focus on the first table window, the stats return correctly to the first table.

netsrak
05-10-2010, 04:16 AM
@Idlehammer: please try 1.11.0: http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

@greylorn: did you already arrange a TV session with Morny? If not please contact support@holdemmanager.net like Morny posted above.

greylorn
05-10-2010, 11:33 PM
@ netsrak -- Currently arranging a session over email.

PanchoStern
05-11-2010, 09:37 AM
Let us know how that turns out.

greylorn
05-15-2010, 04:36 PM
Standing by anytime your ready morny, emailed info. Will be on for a few hours.

PanchoStern
05-15-2010, 06:57 PM
Keep us posted on this.

morny
05-15-2010, 07:42 PM
It must have been cash i got working via the table finder, for tournaments we couldnt get it working so im sending a bug report to Mike to look into

new_draks
05-16-2010, 06:54 AM
It must have been cash i got working via the table finder, for tournaments we couldnt get it working so im sending a bug report to Mike to look into

i've the 1.11.00 version, and i've the same problem, i play 54$ HU sng's for example and in HEM put that it's a 11$ HU...also it doesn't save all the HU's i've played....help please?

netsrak
05-16-2010, 01:22 PM
Please zip and mail the original handhistory files with link to this thread and explanation to support@holdemmanager.net.

fozzy71
05-18-2010, 04:01 PM
This should be fixed in 1.11.01.

greylorn
05-18-2010, 05:01 PM
Thank you fozzy, will check it out this afternoon and let you know. :cool:

greylorn
05-19-2010, 05:14 AM
Thank you fozzy, will check it out this afternoon and let you know. :cool:

I was just about to mention that the SNG problem still exists (duplicate tables don't display properly, etc)....

...when I realized that fozzy's comment was probably geared toward new_draks post. My bad. :D

Ebes12
05-19-2010, 06:39 PM
yeah the buy in information still doesn't work correctly. it works for some of the 22's, 33's and a few of the 80's but that's it. I've emailed hand histories and files....

new_draks
05-20-2010, 03:22 AM
yeah the buy in information still doesn't work correctly. it works for some of the 22's, 33's and a few of the 80's but that's it. I've emailed hand histories and files....


for me too, is not working :(

PanchoStern
05-20-2010, 10:37 AM
Same here not working.

Ebes12
05-28-2010, 12:18 AM
Any update on this??

Sarek
05-28-2010, 05:46 AM
tried 11.01a?
http://forums.holdemmanager.com/releases/30576-1-11-01a-official-release.html

Ebes12
05-28-2010, 01:01 PM
Correct, it doesn't work. I emailed support over a week and a half ago explaining what worked, what didn't. I sent hand samples, a screenshot, all that stuff and still have not heard back. I've been trying for at least a month to try and get this fixed by doing whatever I can. Kinda sucks paying for a product that hasn't worked for me yet...

Gacil
05-28-2010, 01:29 PM
This thread is getting a bit long now, is the hud not working if you use table finder? (suggested at start of thread)

Ebes12
05-28-2010, 01:31 PM
HUD works fine for me, the problem is the buy in info is so out of wack for all the SNGs.

Do you want a new list of every SNG Merge has? I sent one but apparently you either didn't use it or it didn't work.

Gacil
05-28-2010, 02:20 PM
Sorry I don't have access to details you have sent in, or know what stage developers are wrt your issues.

What OS, HM version are you running please, and are tables autodetecting for you, and what games are you playing?

As I said once the thread gets this long the issue can get a bit clouded.

Ebes12
05-28-2010, 02:25 PM
I'm using the current release, *The current Release is version 1.11.01a.

I'm not sure what you are asking, my questions/concerns have nothing to do with a HUD.

Gacil
05-28-2010, 02:46 PM
Sorry, didn't mean to bother you, it's just useful to know what combinations are working so that I can point folks having problems in the right direction.

Ebes12
05-28-2010, 03:11 PM
Not trying to be rude it's just really frustrating for me. The HUD works for me but not the way it should, and honestly I gave up trying to figure that part out.

Which is why I posted in this thread trying to figure out how the buy in information still doesn't come close to work.

Gacil
05-28-2010, 03:37 PM
No problem.
I know the team will be hard at work trying to iron out these issues, so we try to feed them as much info through as possible to keep them informed as to which things are causing problems.
Meanwhile I'll flag and bump the buyin issue and keep the thread updated with progress.

new_draks
05-29-2010, 04:57 AM
Originally Posted by Ebes12 View Post
yeah the buy in information still doesn't work correctly. it works for some of the 22's, 33's and a few of the 80's but that's it. I've emailed hand histories and files....


for me too, is not working :(

and what about this?

it's not working yet

greylorn
05-29-2010, 03:22 PM
There appear to be two separate issues discussed in this thread:

(1) The Duplicate SNG problem still exists. If you play two SNG with the same name, the stats will only appear on the first opened table. It would appear that there need to be a way for HEM to distinguish the tables.

(2) The problem with HEM reading the buyins incorrectly appears to exist as well. I do not have experience with this problem, so I'll leave that to those to whom it is relevent.

---

Thanks HEM Support -- understand you guys are working on it and also understand that you guys are likely to be understaffed during the outset of the WSOP. :)

Just bump the thread occasionally. :cool:

PanchoStern
05-29-2010, 09:13 PM
This thread is getting a bit long now, is the hud not working if you use table finder? (suggested at start of thread)

Nothing works. I think it's the software from Merge itself that messes things up.

Ebes12
05-30-2010, 11:45 AM
Nah, Merge doesn't screw it up at all. It's just a matter of getting the right data from the SNGs and using it so it is recognized by the HEM software. I've sent them .txt files with all the SNGs and told them I would do it again now that there is a few new double up buy in levels.

Ebes12
06-03-2010, 08:09 PM
I'm willing to help if someone would work with me here....

If this isn't going to be fixed can I get a refund? I paid money for this because it said it was compatible with the Merge Network. Clearly this is not the case...

netsrak
06-04-2010, 08:04 AM
We are working on fixes but if you want a refund please contact sales@holdemmanager.net

Ebes12
06-04-2010, 01:32 PM
Is there a chance this could be fixed and ready for the next release?

I've sent 2 emails asking if you've wanted me to compile a full list of the Merge SNGs since there are a few new ones, and I have received no response. I'm just trying to help speed up the process.

morny
06-04-2010, 07:20 PM
Thanks, Ive already forwarded these issues to the developers, i'm sure you can understand that there is a huge amount of development going on and although this is high priority there are probably 20 other issues that are high priority too. So its just a matter of being patient and hopefully well have this fixed soon. We don't usually reply to bug report emails unless there is a question we need to ask but you can be sure that once you email we will write up a report asap so this is why you haven't received a reply.

kszpd
06-09-2010, 05:39 AM
Ok so the HUD problem still exists with 1.11.01a

Example: I open 2 Sit&Gos of the same type named "Alpaca room"(no unique table numbers like other rooms use for example Party or Stars - so HM thinks thats only 1 table running). They are running in the same time but only one has HUD on it. Anyway HM is importing datas from both table. Once a hand is done on table two, HUD refreshes itself (as usual) and put the new values on table one (now there is the HUD of table two on table one).Once the next hand is done on table one HM imports and overwrites the values on table one, so table twos values are now hidden.
Then I open two "Racoon room" named tables. Now I have 2 HUDs on two tables instead of four HUDs on four tables.

So the main problem is: all tables are detected by HM, but the location of all HUDs are the same of the ideal table types.

netsrak
06-09-2010, 06:42 AM
Could you please post screenshots of the tables, the table manager and the contents of the folder importing\hud data while playing?

kszpd
06-09-2010, 07:13 AM
Sure, I managed to capture one:

http://img337.imageshack.us/img337/6094/68200454.jpg

I also noticed that HM founds "duplicated hands" while importing. Table finder couldn't find any unattached tables (I tried while playing).

netsrak
06-09-2010, 11:22 AM
I've talked to the developers about this. It is a known problem with Merge SnGs but we have no workaround for this or a solution how to avoid it.

Ebes12
06-09-2010, 06:03 PM
Any update on whether the buy in issue is being fixed? Once again, if you want the names of all the SNGs, all you have to do is ask me.

morny
06-10-2010, 12:46 AM
Yes this should be fixed soon

Ebes12
06-13-2010, 04:54 PM
Ok well will it be announced with a new release or should I just try it again now?

morny
06-14-2010, 12:55 AM
yes it will be announced in the releases section of the forum Releases - Holdem Manager Forums (http://forums.holdemmanager.com/releases/)

Ebes12
06-17-2010, 03:06 AM
I sent a file of all the SNGs on the Merge Network as requested via email by Hold Em Manager Support. I sent that yesterday so can you confirm that you received this data? Hopefully that should make things real easy.

morny
06-17-2010, 06:05 PM
Yep i see your reply from yesterday,the emails currently with one of the developers

Ebes12
06-21-2010, 12:02 PM
Great, I would really hope this will finally be solved in the upcoming release.

1p0kerboy
07-11-2010, 07:31 PM
Has this been fixed yet?

morny
07-12-2010, 12:59 AM
No but were working on it at the moment

Ebes12
07-14-2010, 12:04 PM
Ok so I downloaded the 1.03 pre-release because it said the Merge problem wwas fixed for that. Well, I played a $55 and (2) $11's and the only one that had the correct buy in was the $55. Please let me know what is going on with this, I was just told it had been fixed...

netsrak
07-14-2010, 02:29 PM
We were told it is fixed too. Are you sure you installed the correct version of HM? It should display 1.11.03 internal in the title.

If its not fixed please send in hands for the non working tourneys with link to this thread. support@holdemmanager.com

Hotspur
12-30-2010, 03:42 PM
Hi Guys,

Any fix for the HUD not working on Merge with multiple open SNG tables with the same name? I'm using Black Chip Poker and HEM v 1.11.05e.

On the "Tourney, Results, Data View" tab, HEM has a unique "Tourney #" column for each table. Also, in the xml hand histories there is a unique "game id=" field.

Can't these be used by Table Manager / HUD to differentiate between tables?

morny
12-31-2010, 12:56 AM
As i understand it the issue isnt with the hand histories, we can differentiate the hand history hence the two of them dont get merged into the same table in the sessions TAB however we need to get the info from the table properties of the window, these are completely identical so it makes it impossible for us to know which hud we attach to which table, since our hud uses the window properties to identify tables it thinks both tables are the same window. Currently we have no solution but there are very few sites which use this method