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needhelp
04-09-2010, 08:23 PM
I recently earned $100 in MGR through a fulltilt promotion and was given a cd key to use for holdem manager. I'm having a problem installing it though because a while back my friend used my computer and installed his own holdem manager on it. I just downloaded it and his cd key is somehow still in there and the trail is 0/15 days.

It says I need to go online to activate it now. I created an account and when I type my CD Key in it doesn't work. Been trying to fix this for hours and hours.

Any help at all would be GREATLY appreciated.

regards,
Joel

fozzy71
04-09-2010, 09:41 PM
Please try using our registration system to register your current/new license. Then you will be able to retrieve or reset your own license, as needed. Registration Home Page (http://www.holdemmanager.net/Registration/)

To get your current license from your running installation of HEM: Help > Show Serial Number

You will need to sign up, login, and then reset your code, then logout/login, to verify it was reset.


You may need your friend to try resetting his code he used on your PC also.


Enable the options to see Hidden Files and System Protected Files: How to see hidden files in Windows (http://www.bleepingcomputer.com/tutorials/tutorial62.html)

http://www.holdemmanager.com/downloads/images/hidden.jpg


1. Delete C:\Program Files\RVG Software\Holdem Manager\holdemmanager.exe.ldat (Program Files (x86) if you have the 64bit version)

2. Delete C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic (XP Users can find the file at C:\Documents and Settings\All Users\AppData\XHEO INC\SharedLicenses\HoldemManager.lic)

3. Update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

If you can't find those files, DO NOT delete any other files with similar names.

Please send your Reg.log from the C:\Program Files\RVG Software\Holdem Manager\Logs folder to support@holdemmanager.com.