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cadmuspeverell
04-09-2010, 05:05 PM
After their latest update and before updating to the latest hold em manager i played a few sessions where the hands were not imported and disappeared from my HH folder, after emailing them and eventually getting them to send me new HHs they still dont import.
They are XML documents and when i try to import them there are no import errors, just no hands found.. what am i doing wrong?

fozzy71
04-09-2010, 10:45 PM
After their latest update and before updating to the latest hold em manager i played a few sessions where the hands were not imported and disappeared from my HH folder,

HEM archives hands older than 15 minutes for performance reasons, when auto importing. Your \HMArchive is likely not in your \Holdem Manager directory. We normally suggest you use C:\HMArchive, but you may have put it anywhere.

To verify the location: Options > Configure Auto Import Folders > Edit > Archive Folder: ___________________

FAQ - Hold'em Manager Poker Tracking Software :: Warning: You have XXX Hand History Files in your Auto Import Folders (http://faq.holdemmanager.com/questions/119/Warning:+You+have+XXX+Hand+History+Files+in+your+A uto+Import+Folders)

The archive should be organized by \Month\DayOfMonth (example: D:\HMArchive\2009\07\31).



after emailing them and eventually getting them to send me new HHs they still dont import.
They are XML documents and when i try to import them there are no import errors, just no hands found.. what am i doing wrong?

Please make sure you have the latest version - http://www.holdemmanager.net/hmupdate


To get all your missed hands imported

1) Right-Click your Desktop > New > Folder.
2) Go to your \HMArchive folder - To verify the path, go to Options > Configure Auto Import Folders > Edit > Archive Folder: _________.
3) Open that folder and copy the hands (folders of hands) you think it has missed. The archive should be organized by \Month\DayOfMonth (example: D:\HMArchive\2009\07\31). Also get any hand files that are in your \poker site\hand history folder.
4) Paste them into your new desktop folder > HM > Import From Folder.


If they still won't import, try importing some hands to a new database. if they still wont import into a new database Please zip and email the problem hand histories, with a link to this thread, to support@holdemmanager.com