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mikey
04-04-2010, 11:00 PM
Says to contact rvg software. Is there a specific email? I reformatted comp and when I put in the serial to register or activate it said issues w the license and to contact rvg.

mikey
04-05-2010, 12:13 AM
Got new serial emailed to me, but still no good.

When I click hem to start and activate it has my old serial in the box and doesnt show me an option to change to the new one.

So I keep getting the error message.

mikey
04-05-2010, 02:10 AM
License Failure Details
--------------------------------------------------
4/5/2010 6:08:00 AM
HoldemManager.frmLoading
--------------------------------------------------

A valid license could not be obtained for 'Holdem Manager'. Please contact RVG Software Ltd for assistance.

DETAILS

No licenses found in the suggestion cache.

No compiled licenses found.

No licenses found in C:\Program Files\RVG Software\Holdem Manager.

Could not validate license "Small Stakes Edition (SMS-)" in C:\Documents and Settings\All Users\Application Data\XHEO INC\SharedLicenses\HoldemManager.lic.
Serial number not provided.

Could not validate license "Professional Edition (PRO-)" in C:\Documents and Settings\All Users\Application Data\XHEO INC\SharedLicenses\HoldemManager.lic.
Serial number not provided.

Could not validate license "Small Stakes HE/OM (SM2-)" in C:\Documents and Settings\All Users\Application Data\XHEO INC\SharedLicenses\HoldemManager.lic.
Serial number not provided.

Could not validate license "Professional HE/OM (PR2-)" in C:\Documents and Settings\All Users\Application Data\XHEO INC\SharedLicenses\HoldemManager.lic.
Serial number not provided.

Could not validate license "Omaha Small Stakes (edited out)" in C:\Documents and Settings\All Users\Application Data\XHEO INC\SharedLicenses\HoldemManager.lic.
Cannot validate license at server.
Could not perform validation request: VALIDATE.

Stopped looking for additional licenses.

System Info
--------------------------------------------------

Timestamp: 2010-04-05T06:08:00 / 2010-04-05T02:08:00
Entry Assembly: HoldemManager, Version=1.10.0.5, Culture=neutral, PublicKeyToken=null
Base Directory: C:\Program Files\RVG Software\Holdem Manager\
Platform: Windows XP Home 32-bit Service Pack 2 [5.1 Build 2600]
OS Version: 5.1.2600.131072
CLR Version: 2.0.50727.3053
Process Bitness: 32-bit
Culture: en-US / en-US
Encoding: Western European (Windows)
IIS Available: True
Machine Code: 3AUK3-4JM9L-N4T60-X3TVD-U3F9S

Assemblies
--------------------------------------------------

Accessibility *
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\Accessibility\2.0.0.0 __b03f5f7f11d50a3a\Accessibility.dll

bzfgrhtp *
3.2.2000.0 / 2.0 R 3053 (netfxsp 050727-3000) for .NET 2.0 (netfxsp 050727-3000)


DeployLX.Licensing.v3 *
3.2.2000.0 / 3.2 R 3813 for .NET 2.0
C:\Program Files\RVG Software\Holdem Manager\DeployLX.Licensing.v3.dll

DevComponents.DotNetBar2 *
8.3.0.0 / 8.3.0.0 for .NET
C:\Program Files\RVG Software\Holdem Manager\DevComponents.DotNetBar2.dll

HoldemManager *
1.10.0.5 / 1.10.0.5 for .NET
C:\Program Files\RVG Software\Holdem Manager\HoldemManager.exe

mscorlib
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\msco rlib.dll

System
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System\2.0.0.0__b77a5 c561934e089\System.dll

System.Configuration
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Configuration\ 2.0.0.0__b03f5f7f11d50a3a\System.Configuration.dll

System.Drawing
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Drawing\2.0.0. 0__b03f5f7f11d50a3a\System.Drawing.dll

System.Web
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_32\System.Web\2.0.0.0__b03 f5f7f11d50a3a\System.Web.dll

System.Web.Services
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Web.Services\2 .0.0.0__b03f5f7f11d50a3a\System.Web.Services.dll

System.Windows.Forms
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Windows.Forms\ 2.0.0.0__b77a5c561934e089\System.Windows.Forms.dll

System.Xml
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Xml\2.0.0.0__b 77a5c561934e089\System.Xml.dll

mikey
04-05-2010, 02:24 AM
1. Shutdown Hold'em Manager
2. Navigate to your RVG Software/Holdem Manager/Config folder
3. Create a file called LicDebug.txt
4. Restart Hold'em Manager

This did not work

mikey
04-05-2010, 02:28 AM
Problems Registering Holdem Manager:

1. Delete C:\Program Files\RVG Software\Holdem Manager\holdemmanager.exe.ldat (Program Files (x86) if you have the 64bit version)

2. Delete C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic (XP Users can find the file at C:\Documents and Settings\All Users\AppData\XHEO INC\SharedLicenses\HoldemManager.lic)

I cant find either of these

netsrak
04-05-2010, 07:12 AM
If you tried all the things from this thread: http://forums.holdemmanager.com/manager-general/20612-registration-problems-find-solution-here.html
please schedule a remote support session with our support. Email support@holdemmanager.net, with a link to this thread and your forum name, so we can setup a Teamviewer (http://www.holdemmanager.net/teamviewer) session.

mikey
04-05-2010, 04:12 PM
lol, awesome. guess i will email them

mikey
04-05-2010, 07:11 PM
Sent email. Still waiting. Fun stuff