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TheMint
07-31-2012, 03:42 PM
When I use the replayer in New Lock I am not getting any data for position 4, 5 and 6. Position 1 and 2 seem to be ok. I ran the latest update and it did not correct it. Can you advise?

Thanks

Patvs
08-01-2012, 04:00 AM
Update: http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.12.11_28Jul2012.exe

Check your seating preferences: http://faq.holdemmanager.com/questions/34/PreferredSeating

fozzy71
08-02-2012, 12:39 AM
This is a known issue and it has been documented in detail and provided to the developers to resolve. While I don't have a specific date for when this issue will be resolved, we are putting out updates regularly.

The previously assigned internal ticket # on this issue is HMONE-129: Cake hands in replayer are off and aren't showing for some players

If you want to be notified when it is fixed please send an email to support@holdemmanager.com and include "Notify Me When HMONE-129 Is Resolved" in the subject line and body of the email.

TPayne
10-07-2012, 08:07 PM
I have always had this same problem and was just wondering if it has been fixed yet? Thank you.

udbrky
10-07-2012, 11:38 PM
This is a known issue.

I do not have an ETA on the timeline for this being fixed.

I have added your email to the list to be notified when it is resolved.

TPayne
10-07-2012, 11:40 PM
This is a known issue.

I do not have an ETA on the timeline for this being fixed.

I have added your email to the list to be notified when it is resolved.

Thanks.