PDA

View Full Version : help. holdem manager has stopped working



crazyguy
03-28-2010, 03:02 PM
it was working fine, tried several times today rebooted etc,

but keep getting the following error message when i try and start hm

"The following error ocurred when trying to open the database: Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host"

then database control panel pops up , thats as far as i get????

help please.

morny
03-28-2010, 03:14 PM
1This is usually a firewall or windows update issue.

First try to reboot.

If no help, try this:

Start > Programs > PostgreSQL > 8.x > Stop Service

Start > Programs > PostgreSQL > 8.x > Start Service

If that doesnt help delete the \postgresql\8.x\data\postmaster.pid file, if you see it.

Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily - FAQ - Hold'em Manager Poker Tracking Software :: Windows Firewall / Defender Problems (http://faq.holdemmanager.com/questions/275/Windows+Firewall+%7B47%7D+Defender+Problems) - Windows Firewall / Defender Problems

Please try following these FAQs, step by step:

1) FAQ - Hold'em Manager Poker Tracking Software :: Can't Connect / Failed to Start PostgreSQL (http://faq.holdemmanager.com/questions/91/Can't+Connect+%7B47%7D+Failed+to+Start+PostgreSQL+ ) Can't Connect / Failed to Start PostgreSQL
2) reinstall the same version of postgresql, using the same \data folder - FAQ - Hold'em Manager Poker Tracking Software :: Reinstall PostgreSQL Preserving Old Database (http://faq.holdemmanager.com/questions/71/Reinstall+PostgreSQL+Preserving+Old+DatabaseReinst all) PostgreSQL Preserving Old Database
3) Still Can't Connect to PosgreSQL? Try This! - Holdem Manager Forums (http://www.holdemmanager.net/forum/showthread.php?t=8261)

If that doesn't help you will probably have to reinstall PostgreSQL completely and reimport your hands using these instructions

1) Uninstall PostgreSQL from the Windows Control Panel.
2) Use our combo installer to reinstall PostgreSQL. Make sure you un-check Holdem Manager during installation. http://www.holdemmanager.com/downloads/Holdem_Manager_Setup.exe

If that installer fails to install PostgreSQL, please reinstall PostgreSQL using the following instructions:
A) Start > Programs > Accessories > Command Prompt > Right-Click > Run As Administrator

net user postgres /delete
B) Reboot.
C) Try installing this version of PostgreSQL - http://www.holdemmanager.com/downloads/Postgres_8.3.9-v1.0.7.exe

crazyguy
03-28-2010, 03:31 PM
tried reboot didnt help,

tried stopping and starting service,

it gives a dos window error message
"system error 5 has occurred.
Access denied.
press return to continue"

checked windows firewall, its already enabled?

i dont have any virus software

fozzy71
03-28-2010, 03:56 PM
....
tried stopping and starting service,

it gives a dos window error message
"system error 5 has occurred.
Access denied.
press return to continue"

You have to right-click and Run as Administrator because UAC is running.


checked windows firewall, its already enabled?

Follow the rest of suggestions he posted and set exceptions in the windows firewall for HEM and Postgresql.


i dont have any virus software

I would suggest you install Microsoft Security Essentials and disable Windows Defender if it is running.

Try following all of the steps posted by morny. Those are the exact steps I follow during remote support sessions.

crazyguy
03-28-2010, 04:05 PM
to be fair i havent changed anything :(

could you do me a massive favour and sort remotely as i dont have a clue lol

crazyguy
03-28-2010, 06:48 PM
ok,

uninstalled postgres via control panel, also used the delete command using dos prompt. rebooted system.

now no matter what version of postgres i try to install, it gets to the end of the installation and says "sorry cant install postgres" ???

morny
03-28-2010, 11:19 PM
Try this version PostgreSQL: Choose a Mirror (http://wwwmaster.postgresql.org/download/mirrors-ftp/binary/v8.2.13/win32/postgresql-8.2.13-1.zip)

crazyguy
03-29-2010, 04:39 AM
yeah just tried that one,

that one doesnt even complete,

"the installation package could not be opened"

crazyguy
03-29-2010, 05:30 AM
all the above was on my laptop,

so thought id try on my imac,

installed paralles desktop
installed win7 32bit.
installed hm/postgres

guess what i get the same error message thats in the opening post???

crazyguy
03-29-2010, 05:32 AM
are you sure its not a holdem manager update problem? i cant see it being a windows issue on my mac?

crazyguy
03-29-2010, 06:12 AM
I know you guys are probably really busy, but i was hoping to get this sorted at some point today? :)

netsrak
03-29-2010, 07:13 AM
Please schedule a remote support session with our support. Email support@holdemmanager.net, with a link to this thread and your forum name, so we can setup a Teamviewer (http://www.holdemmanager.net/teamviewer) session.

crazyguy
03-29-2010, 07:23 AM
thanks have just emailed support.

crazyguy
03-29-2010, 11:47 AM
ive been waiting beside my computer for the 5 hours and no one has replied?

crazyguy
03-29-2010, 12:39 PM
was kinda hoping to get this sorted today, before i start any tournies

crazyguy
03-29-2010, 01:32 PM
still no reply guys?

crazyguy
03-29-2010, 02:13 PM
sigh, ive now sent about 7 email over the last 9 hours still no reply.

fozzy71
03-29-2010, 02:57 PM
Sunday/Monday we are a bit short-handed typically, and apparently even more so today for some reason. No need to send so many emails. We arent ignoring you, we just havent had time to get to all of them yet today. I merged the messages you sent and replied just now.