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View Full Version : HM crashed and now isn't working



jjmcjohnson
03-28-2010, 04:35 AM
HEM kinda crashed while running because I'd run out of disk space and an error message appeared telling me it couldn't write files or something. So I ended HEM through task manager as clicking the X in the corner wouldn't close it. I then restarted HEM and I got the following error messages. Tried updating to the lastest version to see if it would work but it doesn't

Please advise.

netsrak
03-28-2010, 07:13 AM
Delete the file config\holdemmanager.config
Reboot your computer
and try again.

jjmcjohnson
03-28-2010, 07:43 AM
Delete the file config\holdemmanager.config
Reboot your computer
and try again.

hi mate

tried that but when i click the short cut on my desktop it runs a windows installer for hem but fails because it can't find an msi file. So, I go to the actual directory hem is in, click the application to run from there but then it gives me the following error message. click ok about 3/4 times and the same message comes up, then the window pops up in hem where you set up the databse

morny
03-28-2010, 12:23 PM
Follow this FAQ FAQ]FAQ - Hold'em Manager Poker Tracking Software :: Reinstalling HEM without Losing Preferences (http://faq.holdemmanager.com/questions/99/Reinstalling+HEM+without+Losing+Preferences+) - Hold'em Manager Poker Tracking Software - Reinstalling HEM without Losing Preferences
Please Uninstall Holdem Manager and reinstall it

FAQ - Hold'em Manager Poker Tracking Software :: Using Revo Uninstaller (http://faq.holdemmanager.com/questions/126/Using+Revo+Uninstaller+) - Using Revo Uninstaller (uninstall HM with Revo FREE and reinstall it) or use uninstall via control panel if your uncomfortable with editing the registry

If your doing a clean reinstall you should consider the following.

See this FAQ FAQ - Hold'em Manager Poker Tracking Software :: Registration Benefits (http://faq.holdemmanager.com/questions/26/Registration+Benefits) on how to reset your code

Finally Please install the latest version: http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

Then try again

jjmcjohnson
03-28-2010, 12:26 PM
Follow this FAQ FAQ]FAQ - Hold'em Manager Poker Tracking Software :: Reinstalling HEM without Losing Preferences (http://faq.holdemmanager.com/questions/99/Reinstalling+HEM+without+Losing+Preferences+) - Hold'em Manager Poker Tracking Software - Reinstalling HEM without Losing Preferences
Please Uninstall Holdem Manager and reinstall it

FAQ - Hold'em Manager Poker Tracking Software :: Using Revo Uninstaller (http://faq.holdemmanager.com/questions/126/Using+Revo+Uninstaller+) - Using Revo Uninstaller (uninstall HM with Revo FREE and reinstall it) or use uninstall via control panel if your uncomfortable with editing the registry

If your doing a clean reinstall you should consider the following.

See this FAQ FAQ - Hold'em Manager Poker Tracking Software :: Registration Benefits (http://faq.holdemmanager.com/questions/26/Registration+Benefits) on how to reset your code

Finally Please install the latest version: http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

Then try again

i have purchased some 3rd party hands. how do i ensure these hands aren't deleted when reinstalling hem? i looked in the faq and it looks like you have to actually be in hem to backup the hands....

jjmcjohnson
03-28-2010, 12:44 PM
Follow this FAQ FAQ]FAQ - Hold'em Manager Poker Tracking Software :: Reinstalling HEM without Losing Preferences (http://faq.holdemmanager.com/questions/99/Reinstalling+HEM+without+Losing+Preferences+) - Hold'em Manager Poker Tracking Software - Reinstalling HEM without Losing Preferences
Please Uninstall Holdem Manager and reinstall it

FAQ - Hold'em Manager Poker Tracking Software :: Using Revo Uninstaller (http://faq.holdemmanager.com/questions/126/Using+Revo+Uninstaller+) - Using Revo Uninstaller (uninstall HM with Revo FREE and reinstall it) or use uninstall via control panel if your uncomfortable with editing the registry

If your doing a clean reinstall you should consider the following.

See this FAQ FAQ - Hold'em Manager Poker Tracking Software :: Registration Benefits (http://faq.holdemmanager.com/questions/26/Registration+Benefits) on how to reset your code

Finally Please install the latest version: http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

Then try again

just to confirm I have done all this and i am still getting the same error messages as detailed in the first post.

morny
03-28-2010, 12:59 PM
Hi,

Please email me and we can do a teamviewer session, just download teamviewer from TeamViewer - Free Remote Access and Remote Desktop Sharing over the Internet (http://www.teamviewer.com) and let me know a suitable time GMT in advance. Teamviewer allows me to access your computer to fix the problem.

When we agree a suitable time you just need to send me the ID and password that Teamviewer creates to get access to your PC

support@holdemmanager.com

Thanks
Morny

jjmcjohnson
03-28-2010, 01:43 PM
Hi,

Please email me and we can do a teamviewer session, just download teamviewer from TeamViewer - Free Remote Access and Remote Desktop Sharing over the Internet (http://www.teamviewer.com) and let me know a suitable time GMT in advance. Teamviewer allows me to access your computer to fix the problem.

When we agree a suitable time you just need to send me the ID and password that Teamviewer creates to get access to your PC

support@holdemmanager.com

Thanks
Morny

email sent


thanks