xre
03-26-2010, 07:46 PM
Hi everyone,
I started out by purchasing small stakes HEM, eventually I progressed to higher stakes so I needed to upgrade my software. I did this on my main pc, which I use 98% of the time, and received a new license key, and upgraded just fine.
The problem is with my second pc, where I also had a HEM installation, but one which I use very rarely. I've tried uninstalling the software, and this is after a reboot and a fresh install: When I start the software, I get to a "activate your software" screen, where i can press the activate online button, which gets me to the choose PC#1/#2 screen. I've chosen PC#2 as before, after which the sfotware says activating online, please wait, and then "success. Select OK to continue".
However, at no point have I been asked to insert my license key, so it is still using the old small stakes license key. Now when I press OK to go to the next screen, i get a warning "A valid license could not be obtained", with a "show details" button and next steps button, which displays my old small stakes license. This is obviously incorrect, as I would need to insert my new license key, otherwise it will not work on PC2. I've attached below the information from "show details".
Im guessing I have to go somewhere in registry to create/modify/change the license key to the new one?
I know this problem can be solved by doing a format C, but i wouldn't want to format my pc just because HEM has problems on letting me change my license key to the upgraded version, that is working just fine on my pc #1.
License Failure Details
--------------------------------------------------
3/26/2010 11:44:53 PM
HoldemManager.frmLoading
--------------------------------------------------
A valid license could not be obtained for 'Holdem Manager'. Please contact RVG Software Ltd for assistance.
DETAILS
No licenses found in the suggestion cache.
No compiled licenses found.
No licenses found in C:\Program Files\RVG Software\Holdem Manager.
Could not validate license "Small Stakes Edition" in C:\Documents and Settings\All Users\Application Data\XHEO INC\SharedLicenses\HoldemManager.lic.
Cannot validate license at server.
Could not perform validation request: VALIDATE.
Could not validate license "Professional Edition (PRO-)" in C:\Documents and Settings\All Users\Application Data\XHEO INC\SharedLicenses\HoldemManager.lic.
Serial number not provided.
Could not validate license "Small Stakes HE/OM (SM2-)" in C:\Documents and Settings\All Users\Application Data\XHEO INC\SharedLicenses\HoldemManager.lic.
Serial number not provided.
Could not validate license "Professional HE/OM (PR2-)" in C:\Documents and Settings\All Users\Application Data\XHEO INC\SharedLicenses\HoldemManager.lic.
Serial number not provided.
Could not validate license "Omaha Small Stakes (SOM-)" in C:\Documents and Settings\All Users\Application Data\XHEO INC\SharedLicenses\HoldemManager.lic.
Serial number not provided.
Could not validate license "Omaha Professional (POM-)" in C:\Documents and Settings\All Users\Application Data\XHEO INC\SharedLicenses\HoldemManager.lic.
Serial number not provided.
Could not validate license "Small Stakes Edition " in HoldemManager.
Cannot validate license at server.
Could not perform validation request: VALIDATE.
Stopped looking for additional licenses.
System Info
--------------------------------------------------
Timestamp: 2010-03-26T23:44:53 / 2010-03-27T00:44:53
Entry Assembly: HoldemManager, Version=1.10.0.5, Culture=neutral, PublicKeyToken=null
Base Directory: C:\Program Files\RVG Software\Holdem Manager\
Platform: Windows XP Professional 32-bit Service Pack 3 [5.1 Build 2600]
OS Version: 5.1.2600.196608
CLR Version: 2.0.50727.3603
Process Bitness: 32-bit
Culture: en-US / en-US
Encoding: Western European (Windows)
IIS Available: True
Machine Code: VF391-ATGKY-7S7NR-K9KP1-3TVD3
Assemblies
--------------------------------------------------
Accessibility *
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\Accessibility\2.0.0.0 __b03f5f7f11d50a3a\Accessibility.dll
DeployLX.Licensing.v3 *
3.2.2000.0 / 3.2 R 3813 for .NET 2.0
C:\Program Files\RVG Software\Holdem Manager\DeployLX.Licensing.v3.dll
DevComponents.DotNetBar2 *
8.3.0.0 / 8.3.0.0 for .NET
C:\Program Files\RVG Software\Holdem Manager\DevComponents.DotNetBar2.dll
HoldemManager *
1.10.0.5 / 1.10.0.5 for .NET
C:\Program Files\RVG Software\Holdem Manager\HoldemManager.exe
mscorlib
2.0.0.0 / 2.0 R 3603 for .NET 2.0
C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\msco rlib.dll
System
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System\2.0.0.0__b77a5 c561934e089\System.dll
System.Configuration
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Configuration\ 2.0.0.0__b03f5f7f11d50a3a\System.Configuration.dll
System.Drawing
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Drawing\2.0.0. 0__b03f5f7f11d50a3a\System.Drawing.dll
System.Web
2.0.0.0 / 2.0 R 3082 for .NET 2.0
C:\WINDOWS\assembly\GAC_32\System.Web\2.0.0.0__b03 f5f7f11d50a3a\System.Web.dll
System.Web.Services
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Web.Services\2 .0.0.0__b03f5f7f11d50a3a\System.Web.Services.dll
System.Windows.Forms
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Windows.Forms\ 2.0.0.0__b77a5c561934e089\System.Windows.Forms.dll
System.Xml
2.0.0.0 / 2.0 R 3082 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Xml\2.0.0.0__b 77a5c561934e089\System.Xml.dll
yq4jk1_h *
3.2.2000.0 / 2.0 R 3053 (netfxsp 050727-3000) for .NET 2.0 (netfxsp 050727-3000)
I started out by purchasing small stakes HEM, eventually I progressed to higher stakes so I needed to upgrade my software. I did this on my main pc, which I use 98% of the time, and received a new license key, and upgraded just fine.
The problem is with my second pc, where I also had a HEM installation, but one which I use very rarely. I've tried uninstalling the software, and this is after a reboot and a fresh install: When I start the software, I get to a "activate your software" screen, where i can press the activate online button, which gets me to the choose PC#1/#2 screen. I've chosen PC#2 as before, after which the sfotware says activating online, please wait, and then "success. Select OK to continue".
However, at no point have I been asked to insert my license key, so it is still using the old small stakes license key. Now when I press OK to go to the next screen, i get a warning "A valid license could not be obtained", with a "show details" button and next steps button, which displays my old small stakes license. This is obviously incorrect, as I would need to insert my new license key, otherwise it will not work on PC2. I've attached below the information from "show details".
Im guessing I have to go somewhere in registry to create/modify/change the license key to the new one?
I know this problem can be solved by doing a format C, but i wouldn't want to format my pc just because HEM has problems on letting me change my license key to the upgraded version, that is working just fine on my pc #1.
License Failure Details
--------------------------------------------------
3/26/2010 11:44:53 PM
HoldemManager.frmLoading
--------------------------------------------------
A valid license could not be obtained for 'Holdem Manager'. Please contact RVG Software Ltd for assistance.
DETAILS
No licenses found in the suggestion cache.
No compiled licenses found.
No licenses found in C:\Program Files\RVG Software\Holdem Manager.
Could not validate license "Small Stakes Edition" in C:\Documents and Settings\All Users\Application Data\XHEO INC\SharedLicenses\HoldemManager.lic.
Cannot validate license at server.
Could not perform validation request: VALIDATE.
Could not validate license "Professional Edition (PRO-)" in C:\Documents and Settings\All Users\Application Data\XHEO INC\SharedLicenses\HoldemManager.lic.
Serial number not provided.
Could not validate license "Small Stakes HE/OM (SM2-)" in C:\Documents and Settings\All Users\Application Data\XHEO INC\SharedLicenses\HoldemManager.lic.
Serial number not provided.
Could not validate license "Professional HE/OM (PR2-)" in C:\Documents and Settings\All Users\Application Data\XHEO INC\SharedLicenses\HoldemManager.lic.
Serial number not provided.
Could not validate license "Omaha Small Stakes (SOM-)" in C:\Documents and Settings\All Users\Application Data\XHEO INC\SharedLicenses\HoldemManager.lic.
Serial number not provided.
Could not validate license "Omaha Professional (POM-)" in C:\Documents and Settings\All Users\Application Data\XHEO INC\SharedLicenses\HoldemManager.lic.
Serial number not provided.
Could not validate license "Small Stakes Edition " in HoldemManager.
Cannot validate license at server.
Could not perform validation request: VALIDATE.
Stopped looking for additional licenses.
System Info
--------------------------------------------------
Timestamp: 2010-03-26T23:44:53 / 2010-03-27T00:44:53
Entry Assembly: HoldemManager, Version=1.10.0.5, Culture=neutral, PublicKeyToken=null
Base Directory: C:\Program Files\RVG Software\Holdem Manager\
Platform: Windows XP Professional 32-bit Service Pack 3 [5.1 Build 2600]
OS Version: 5.1.2600.196608
CLR Version: 2.0.50727.3603
Process Bitness: 32-bit
Culture: en-US / en-US
Encoding: Western European (Windows)
IIS Available: True
Machine Code: VF391-ATGKY-7S7NR-K9KP1-3TVD3
Assemblies
--------------------------------------------------
Accessibility *
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\Accessibility\2.0.0.0 __b03f5f7f11d50a3a\Accessibility.dll
DeployLX.Licensing.v3 *
3.2.2000.0 / 3.2 R 3813 for .NET 2.0
C:\Program Files\RVG Software\Holdem Manager\DeployLX.Licensing.v3.dll
DevComponents.DotNetBar2 *
8.3.0.0 / 8.3.0.0 for .NET
C:\Program Files\RVG Software\Holdem Manager\DevComponents.DotNetBar2.dll
HoldemManager *
1.10.0.5 / 1.10.0.5 for .NET
C:\Program Files\RVG Software\Holdem Manager\HoldemManager.exe
mscorlib
2.0.0.0 / 2.0 R 3603 for .NET 2.0
C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\msco rlib.dll
System
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System\2.0.0.0__b77a5 c561934e089\System.dll
System.Configuration
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Configuration\ 2.0.0.0__b03f5f7f11d50a3a\System.Configuration.dll
System.Drawing
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Drawing\2.0.0. 0__b03f5f7f11d50a3a\System.Drawing.dll
System.Web
2.0.0.0 / 2.0 R 3082 for .NET 2.0
C:\WINDOWS\assembly\GAC_32\System.Web\2.0.0.0__b03 f5f7f11d50a3a\System.Web.dll
System.Web.Services
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Web.Services\2 .0.0.0__b03f5f7f11d50a3a\System.Web.Services.dll
System.Windows.Forms
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Windows.Forms\ 2.0.0.0__b77a5c561934e089\System.Windows.Forms.dll
System.Xml
2.0.0.0 / 2.0 R 3082 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Xml\2.0.0.0__b 77a5c561934e089\System.Xml.dll
yq4jk1_h *
3.2.2000.0 / 2.0 R 3053 (netfxsp 050727-3000) for .NET 2.0 (netfxsp 050727-3000)