View Full Version : License not found
guiohm
03-10-2010, 02:53 PM
I have just buy the HEM license.
When i launch the soft and enter the license key, its says :
"A valid license could not be obtained for 'Holdem Manager'. Please contact RVG Software..."
I have followed the instructions (run HEM as manager, i have not formatted my drive...)
Is there anyone who can help me ?
Thanks
morny
03-10-2010, 04:46 PM
See this FAQ FAQ - Hold'em Manager Poker Tracking Software :: I Can't Activate & Register Holdem Manager (http://faq.holdemmanager.com/questions/24/I+Can't+Activate+%26+Register+Holdem+Manager)
If that doesnt work please try this:
1. Create a new text document in the Config folder and name it LicDebug.txt
2. Open HM and register
3. Close HM and delete the LicDebug.txt file
4. FAQ - Hold'em Manager Poker Tracking Software :: Using Revo Uninstaller (http://faq.holdemmanager.com/questions/126/Using+Revo+Uninstaller+) - Using Revo Uninstaller (uninstall HM with Revo FREE and reinstall it)
If your doing a clean reinstall you should consider the following.
http://faq.holdemmanager.com/questions/99/Reinstalling+HEM+without+Losing+Preferences+]FAQ - Hold'em Manager Poker Tracking Software - Reinstalling HEM without Losing Preferences
guiohm
03-11-2010, 06:01 PM
Nothing is working...
morny
03-11-2010, 06:54 PM
Hi,
Please email me the reg.log file from C:/Program Files/RVGSoftware/HoldemManager/log folder and ill see whats going on
support@holdemmanager.net
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