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nylkkis
03-07-2010, 06:16 AM
Hi!

This is my first post about HEM. I have used the software for an year now.

My HEM wont start and the software says these things:

1.)an error occured while reading the config//holdemmanager.config file

Then the software says like "Press this button and the software will try to fix the problem"

Then I get following error-message:

2.) "It's impossible to fix it" And then the software crashes totally and i must shut down it by ctrl+alt+del etc.

I have downloaded and installed the newest version of HEM

What should I do? :eek:

netsrak
03-07-2010, 07:13 AM
delete the file config\holdemmanager.config and start again.

nylkkis
03-07-2010, 07:17 AM
Now the HEM says "Unable to find holdemmanager.config" and shuts down it self.

nylkkis
03-07-2010, 08:57 AM
Yees!

I got HEM working again, I first Deleted the holdeemanager.config, then tried to re-start the program and about 3. try i managed to get into the software.

Thx for the advice

kender
03-16-2010, 11:59 AM
I figured I would just use this thread since the title was appropriate.

I shut my computer down the first time since having HE the other day and when I started my computer back up the next day, I got this message, "The following error occurred when trying to open the database: Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host."

What do I do?

Thank you

fozzy71
03-16-2010, 12:47 PM
Feel free to make new threads when you have a problem or questions. We prefer it so we don't confuse various poster's issues.


This is usually a firewall or windows update issue.

First try to reboot.

If no help, try this:

Start > Programs > PostgreSQL > 8.x > Stop Service

Start > Programs > PostgreSQL > 8.x > Start Service

If that doesnt help delete the \postgresql\8.x\data\postmaster.pid file, if you see it.

Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily - FAQ - Hold'em Manager Poker Tracking Software :: Windows Firewall / Defender Problems (http://faq.holdemmanager.com/questions/275/Windows+Firewall+%7B47%7D+Defender+Problems)

Please try following these FAQs, step by step:

1) FAQ - Hold'em Manager Poker Tracking Software :: Can't Connect / Failed to Start PostgreSQL (http://faq.holdemmanager.com/questions/91/Can't+Connect+%7B47%7D+Failed+to+Start+PostgreSQL+ )
2) reinstall the same version of postgresql, using the same \data folder - FAQ - Hold'em Manager Poker Tracking Software :: Reinstall PostgreSQL Preserving Old Database (http://faq.holdemmanager.com/questions/71/Reinstall+PostgreSQL+Preserving+Old+Database)
3) Still Can't Connect to PosgreSQL? Try This! - Holdem Manager Forums (http://www.holdemmanager.net/forum/showthread.php?t=8261)

If that doesn't help you will probably have to reinstall PostgreSQL completely and reimport your hands using these instructions

1) Uninstall PostgreSQL from the Windows Control Panel.
2) Use our combo installer to reinstall PostgreSQL. Make sure you un-check Holdem Manager during installation. http://www.holdemmanager.com/downloads/Holdem_Manager_Setup.exe

If that installer fails to install PostgreSQL, please reinstall PostgreSQL using the following instructions:
A) Start > Programs > Accessories > Command Prompt > Right-Click > Run As Administrator

net user postgres /delete
B) Reboot.
C) Try installing this version of PostgreSQL - http://www.holdemmanager.com/downloads/Postgres_8.3.9-v1.0.7.exe