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View Full Version : $ doesn't match my FT account?



Laughing Bones
03-07-2010, 05:43 AM
I played about 2000 hands at 25nl on FT tonight and when finished, I checked my cashier to find I was up about $30 from when I started (I did check the cashier prior to playing). But HEM says that I am down -$1.74 over these hands. It also seems that my overall won/loss amount just doesn't seem to match the $$$ that is in my account (over 110,000 hands) incl. deposits, bonuses etc. Wondering if anyone else has had this problem or if I am missing something....
Thanks for any help!

netsrak
03-07-2010, 07:13 AM
Any disconnects during the hands?
Rakeback?

Laughing Bones
03-07-2010, 03:01 PM
No disconnects. I do receive rakeback, but it is not deposited untill next week. If I close down a table immediately after winning/ losing a hand, is it possible that FT/HEM doesn't have a chance to save it?

fozzy71
03-07-2010, 06:50 PM
Yes, you should always wait until the hand is completely over. You can request the hands from their new beta hand history request feature on your My promotions page, or better yet, email support and ask for ALL your old hands.