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Radical16
03-01-2010, 07:12 PM
Last week, I ran into a few problems when HEM starting missing whole sessions. It was weird b/c some hands would come through, but others would not....I was using version 1.10.02 and it missed about 1/2 my hands last week. Today I updated to v.03b and still dont have those missing hands. So I went on fulltilt, and if you go to my promotions they have a hand history beta that lets you dl past hh's. Now I cant get these hh's to import??? Wondering if anyone else has used ftps hand history downloader and were able to import; or what i should do about the missing sessions?

Thank you

fozzy71
03-01-2010, 11:42 PM
Please update to the latest version - http://www.holdemmanager.net/hmupdate


To get all your missed hands imported

1) Right-Click your Desktop > New > Folder.
2) Go to your \HMArchive folder - To verify the path, go to Options > Configure Auto Import Folders > Edit > Archive Folder: _________.
3) Open that folder and copy the hands (folders of hands) you think it has missed. The archive should be organized by \Month\DayOfMonth (example: D:\HMArchive\2009\07\31). Also get any hand files that are in your \poker site\hand history folder.
4) Paste them into your new desktop folder > HM > Import From Folder.



If that doesn't work:

*Try creating a new UTF DB - FAQ - Hold'em Manager Poker Tracking Software :: Create / Delete Database (http://faq.holdemmanager.com/questions/75/Create+%7B47%7D+Delete+Database)
*Now import a small portion of your \HMArchive so you can see if the problem exists in the new DB - FAQ - Hold'em Manager Poker Tracking Software :: How to Import & Export Hands (http://faq.holdemmanager.com/questions/98/How+to+Import+%26+Export+Hands)
*If the new DB seems to work properly, you will want to import the rest of your archives to the new DB, export/import the hands from the old DB to the new DB, and export/import any player notes and tourney summaries - and then delete the old DB.
*Make sure you export/backup everything before deleting the old DB


The requested hands should import, but I know the Rush hands from there do not import as 'rush' hands. You can email their support directly also, and ask them for ALL your old Hand Histories AND Tournament Summaries. If you cant get the requested hands to import Please zip and email the problem hand histories, with a link to this thread, to support@holdemmanager.com