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pokergal
02-26-2010, 10:19 PM
I just earned this program through a rewards program. I had a trial version downloaded and expired and reactivated it with product code. I set it up and pstars and titan dowloaded but full tilt didnt. So i played around with auto import just turning it on and off pretty much nothing. then i closed program now when i try open it it tells me "unhandled exception has occured in your application. If you click continue the application will ignore this error and attempt to continue. If you click quit the application will close immediately the type initializer for 'scanner.form1' threw an exception

fozzy71
02-26-2010, 11:56 PM
Please update to the latest version - http://www.holdemmanager.net/hmupdate

Please give HoldemManager Administrator rights -

1) Go to C:\Program Files\RVG Software\Holdem Manager (Program Files (x86) if you have the 64bit version)
2) Rightclick the HoldemManager.exe and choose "Properties".
3) Go to the Compatibility Tab and select "Run this program as an Administrator".
4) Do the same for HMHud.exe and DBControlPanel.exe


If it still won't open, try a clean reinstall:

FAQ - Hold'em Manager Poker Tracking Software :: Using Revo Uninstaller (http://faq.holdemmanager.com/questions/126/Using+Revo+Uninstaller+)

1) Make a backup of your C:\Program Files\RVG Software\Holdem Manager\Config folder, and any other important files.
2) Uninstall HM with Revo Uninstaller Pro - Uninstall Software, Remove Programs, Solve uninstall problems (http://www.revouninstaller.com) using the Deep setting. You do not need to uninstall PostgreSQL.
3) If given the option, on the 2 following screens of Revo, remove any registry entries and leftover files.
4) Reboot your computer
5) Install the complete setup of HM: http://www.holdemmanager.com/downloads/Holdem_Manager_Setup.exe. You should un-check the PostgreSQL Option when running the combo installer.
6) Test if it for a while and see if it works

pokergal
02-27-2010, 12:21 PM
yeah i tried everything u said but every option wouldnt work i cant check the box to give them files admin rights it wont let me the box and words are dimmed out and i tried to do it in my admin account it wont let me i shut uac off i tried to download the uninstaller program wouldnt let me so i switched my accounts so it has admin rights now i can enter program BUT now i cant get program to recognize full tilt hands it has the correct folder that full tilt sends my hands too but it wont recognize those hands by showing there being imported this is so frustrating all it is is problem after problem after problem i had nowhere near as much trouble with pokertracker i feel like i might have messed around with my computer too much now i have computer configuration files saved on to my desktop for some reason EVERYTHING i do runs into problems oh yeah i dont know what it meant for a back up folder for my hands to go to so i just made one and called it "poker hands" that ok? please help so frustrating just wanna smash my computer u guys should really try make this easier for idiots like me who can only play a card game

fozzy71
02-27-2010, 01:37 PM
Please email me at fozzy@holdemmanager.net, with a link to this thread, and your forum name, so we can schedule a Teamviewer session. Download the Teamviewer Quick Support Module - http://www.holdemmanager.net/teamviewer. Please let me know what time zone you are in and what time/days are convenient for you. I schedule support from 12:00 - 22:00 EDT, 7 days a week.