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View Full Version : Holdem Manager rarely recognising tournament cashes



mumatt
02-26-2010, 12:46 PM
I've looked through the pages for this but can't find anything about it but yea, Hold Em Manager isn't recognising most of my tournament cashes - playing on Stars, it hasn't recognised any organised tournament cashes and has only recognised certain sng cashes.

Does anyone have any suggestions as to why this might be, or how to fix it?

fozzy71
02-26-2010, 01:17 PM
You need to request and import any/all your tournament histories and import those to HM. Stars does not write the tourney summaries to your hard drive, like FTP does.

Email support@pokerstars.com and ask for ALL your old Hand Histories and Tournament Summaries.


Then later, you want to import the summaries on a regular basis:


Pokerstars > Lobby > Requests > Tournament History .. > 200

Then you have to create a text file, from the email, to import to HM.

FAQ - Hold'em Manager Poker Tracking Software :: Import Emailed Hand Histories (http://faq.holdemmanager.com/questions/117/Import+Emailed+Hand+Histories+)

mumatt
02-26-2010, 01:23 PM
Thanks very much!

By text file do you mean save it to notepad? I've requested them before but couldn't work out how to import them from the e-mail.

fozzy71
02-26-2010, 01:43 PM
Yes, here is the FAQ on how to do it - FAQ - Hold'em Manager Poker Tracking Software :: Import Emailed Hand Histories (http://faq.holdemmanager.com/questions/117/Import+Emailed+Hand+Histories+#body)

Try using NotePad++ instead of windows notepad.

.:: NOTEPAD++ ::. (http://notepad-plus.sourceforge.net/uk/site.htm)


If you are unable to get it to import you can forward me the original email to try. Please email them to me at fozzy@holdemmanager.net, with a link to this thread.

mumatt
02-26-2010, 07:48 PM
Thanks!