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henkwestbroek
02-23-2010, 06:29 PM
hi,

my HM isn't working as it should. basically all that it does is showing my HUD. the hands are being imported, but I can't do anything with it. It only says its importing when I push auto import. If I go and look @ reports or sessions in the cashgame tab it won't show that I played anything. before I downloaded a new update everything worked fine. After the new update it won't do it anymore. Can any1 tell me when I have to change to make it work? I couldn't find it on the forum or the FAQ, if the answer is on the forum or FAQ already can some1 plz give me a link

thnx alot,

henkwestbroek

fozzy71
02-24-2010, 12:29 AM
Reboot, and update to the latest beta - http://www.holdemmanager.net/hmbetaupdate

Please give HoldemManager Administrator rights -

1) Go to C:\Program Files\RVG Software\Holdem Manager (Program Files (x86) if you have the 64bit version)
2) Rightclick the HoldemManager.exe and choose "Properties".
3) Go to the Compatibility Tab and select "Run this program as an Administrator".
4) Do the same for HMHud.exe and DBControlPanel.exe

Make sure the hand histories are in English.

Try the table finder - FAQ - Hold'em Manager Poker Tracking Software :: Configuring Table Finder to Show HUD (http://faq.holdemmanager.com/questions/60/Configuring+Table+Finder+to+Show+HUD+)

*If that doesn't help, please answer these questions - FAQ - Hold'em Manager Poker Tracking Software :: My HUD Doesn't Work (http://faq.holdemmanager.com/questions/48/My+HUD+Doesn't+Work)

henkwestbroek
02-24-2010, 08:30 AM
thnx for the answer and downloaded the update anyways. But my problem isn't that my HUD isnt working. nothing is working except for my HUD (sorry if I didn't make myself clear) so when I go to the cashgame tab reports the hands I played won't show up so I can't analyse them. So the HUD is perfect I'll get the stats but I can't see my handhistory's and stuff

fozzy71
02-24-2010, 09:29 AM
Cash Games > Reports > Click 'Change' and search your Poker Site name. You can also click the Arrow and choose Player Search. Do not click the drop-down arrow. That opens a list of previously searched names.

henkwestbroek
02-24-2010, 02:53 PM
great thnx for the quick help!:) its working. I was tracking my pp account with the same name as my ps account that was the problem :) thnx alot.

fozzy71
02-24-2010, 05:07 PM
The 'Player Alias' option is to connect 2 different poker site names together, under a new, unique Alias name. Before you can create an alias you want to be sure you can find your various site names. If you only play 1 site there is no need for an alias. FAQ - Hold'em Manager Poker Tracking Software :: Player Name & Alias (http://faq.holdemmanager.com/questions/33/Player+Name+%26+Alias+)