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k_rukov
07-13-2012, 02:56 PM
Hello , i wrote to the support 3 times already and i cannot see solution for my problem which is :

I buy-in for 3.50$ in pokerstars HU match 4 players winner takes all
If i lose on the 1st round everything is good
if i continue to the 2nd round the HM2 shows buy-in of 7.00$ ( double the 3.50$ buy-in )

Another problem in MTT , if i change table the HM2 charges me another buy-in , as shown on the picture i buy-in for 5.50 and the total buy-in shown is 19$+

as i said in the e-mails i sent you , everything is good if i play 1 table , but the moments i open 2 tables or more everything is going scrambled - hands from one tourny shows to another , buy-ins are messed.

76002

k_rukov
07-13-2012, 02:59 PM
I am sorry , now i see i posted the thread in the HM1 section

Please admin move it to the HM2 section.

thank you


22$ HU shows like 3 heads ups. After all i cannot see what is my profit !?
76012

Patvs
07-13-2012, 08:15 PM
HM2: Please update to this version. It will update your database to correct any player names with characters that may cause HUD issues and some stats that were corrected. This may take a while with a large DB, so we recommend doing so when you can leave your computer on for a while, like overnight.


http://www.holdemmanager.com/Downloads/Hm_2.0.0.7124.exe


Are you also importing your PokerStars summary files? Read the tournament summary section @ http://faq.holdemmanager.com/questions/6/PokerStarsSetup

k_rukov
07-13-2012, 11:40 PM
i am sorry to say this but last time i contacted you you said " update the HM" and it didn`t work out. I hope it will be fixed this time. Total summary from today ( summary that i made ) shows that i am correct i am -20$ total , the HM grapf shows -67$ , and the net winnings in "tournaments" tab shows -91$ which is very strange. even the HM shows two different things

p.p.s. also link me up with a link where i can find the lastest update for HM2 in the future. ( i use the link you provide me now , but i mean in the future i want to know where to look if i want to update )

fozzy71
07-14-2012, 09:40 PM
i am sorry to say this but last time i contacted you you said " update the HM" and it didn`t work out. I hope it will be fixed this time. Total summary from today ( summary that i made ) shows that i am correct i am -20$ total , the HM grapf shows -67$ , and the net winnings in "tournaments" tab shows -91$ which is very strange. even the HM shows two different things

Try importing the hands to a new DB and if the problems persist please send us the hands for testing.

*Try creating a new DataBase - http://hm2faq.holdemmanager.com/questions/1431/How+is+a+new+database+created+in+Holdem+Manager+2% 3F
*Now import a small portion of your \HMArchive so you can see if the problem exists in the new DB - http://hm2faq.holdemmanager.com/questions/81/Options+%7B47%7D+Hand+Importing+%7B47%7D+Manual+Ha nd+Importing
All original hands that are auto-imported get moved to an archive for performance reasons. Your \HMArchive is likely not in your \Holdem Manager directory. We normally suggest you use C:\HMArchive, bPlease zip and email the problem hand histories, with a link to this thread and yourut you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HMArchive\2009\07\31).
*If the new DB seems to work properly, you will want to import the rest of your archives to the new DB, export/import the hands from the old DB to the new DB, and export/import any player notes and tourney summaries - and then delete the old DB.
*Make sure you export/backup everything before deleting the old DB - http://hm2faq.holdemmanager.com/questions/5/Database+Manager+%28Ribbon%29


If you continue to have problems, Please zip and email the problem hand histories, with a link to this thread and your forum name, to hm2support@holdemmanager.com



p.p.s. also link me up with a link where i can find the lastest update for HM2 in the future. ( i use the link you provide me now , but i mean in the future i want to know where to look if i want to update )

When we release an official update you will get an auto-update notification when starting HM2. To check for our latest internal/beta releases that we some times post in the forums you will need to check the 'releases' forum for any stickied threads that we may have posted.

http://forums.holdemmanager.com/hm2-releases/

We post these on the forums before we do an official release to get a wider testing group before we make something official. We have a fairly large paid testing/tech team but we always like to post them to the forums to broaden that number to help find any problems we may have missed before we force the update on everyone.