PDA

View Full Version : HEM can't connect to server to update registration



slush420
02-21-2010, 09:14 PM
hey this is the detailed print-out I am getting. is there any way to get this back up and running?

License Failure Details
--------------------------------------------------
2/22/2010 1:12:30 AM
HoldemManager.frmLoading
--------------------------------------------------

Errors connecting to the server.

DETAILS

Could not activate license at server.
Unable to connect to the remote server

System Info
--------------------------------------------------

Timestamp: 2010-02-22T01:12:30 / 2010-02-21T19:12:30
Entry Assembly: HoldemManager, Version=1.10.0.5, Culture=neutral, PublicKeyToken=null
Base Directory: C:\Program Files\RVG Software\Holdem Manager\
Platform: Windows XP Professional 32-bit Service Pack 3 [5.1 Build 2600]
OS Version: 5.1.2600.196608
CLR Version: 2.0.50727.3603
Process Bitness: 32-bit
Culture: en-US / en-US
Encoding: Western European (Windows)
IIS Available: True
Machine Code: VD3UT-C56SL-S31MK-CUP4N-12S3T-WT6UG

Assemblies
--------------------------------------------------

35idc9pb *
3.2.2000.0 / 2.0 R 3053 (netfxsp 050727-3000) for .NET 2.0 (netfxsp 050727-3000)


Accessibility *
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\Accessibility\2.0.0.0 __b03f5f7f11d50a3a\Accessibility.dll

DeployLX.Licensing.v3 *
3.2.2000.0 / 3.2 R 3813 for .NET 2.0
C:\Program Files\RVG Software\Holdem Manager\DeployLX.Licensing.v3.dll

DevComponents.DotNetBar2 *
8.3.0.0 / 8.3.0.0 for .NET
C:\Program Files\RVG Software\Holdem Manager\DevComponents.DotNetBar2.dll

HoldemManager *
1.10.0.5 / 1.10.0.5 for .NET
C:\Program Files\RVG Software\Holdem Manager\HoldemManager.exe

mscorlib
2.0.0.0 / 2.0 R 3603 for .NET 2.0
C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\msco rlib.dll

System
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System\2.0.0.0__b77a5 c561934e089\System.dll

System.Configuration
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Configuration\ 2.0.0.0__b03f5f7f11d50a3a\System.Configuration.dll

System.Drawing
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Drawing\2.0.0. 0__b03f5f7f11d50a3a\System.Drawing.dll

System.Web
2.0.0.0 / 2.0 R 3082 for .NET 2.0
C:\WINDOWS\assembly\GAC_32\System.Web\2.0.0.0__b03 f5f7f11d50a3a\System.Web.dll

System.Web.Services
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Web.Services\2 .0.0.0__b03f5f7f11d50a3a\System.Web.Services.dll

System.Windows.Forms
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Windows.Forms\ 2.0.0.0__b77a5c561934e089\System.Windows.Forms.dll

System.Xml
2.0.0.0 / 2.0 R 3082 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Xml\2.0.0.0__b 77a5c561934e089\System.Xml.dll

Patvs
02-21-2010, 09:29 PM
Which Operating System, Firewall, and Anti-Virus are you using?

Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab. If you have Vista and the checkboxes are greyed out and you can't select it, please turn UAC on, reboot, and then set the files to run as administrator.

Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily -


Read: FAQ - Hold'em Manager Poker Tracking Software :: I Can't Activate & Register Holdem Manager (http://faq.holdemmanager.com/questions/24/I+Can%27t+Activate+%26+Register+Holdem+Manager)

slush420
02-21-2010, 09:39 PM
windows XP no firewall (windows is disabled) and no anti-virus software running in the background. still saying that HEM can't connect to server even though every other program can connect to the internet.

Patvs
02-21-2010, 10:00 PM
FAQ - Hold'em Manager Poker Tracking Software :: I Can't Activate & Register Holdem Manager (http://faq.holdemmanager.com/questions/24/I+Can%27t+Activate+%26+Register+Holdem+Manager)

Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe



Add exceptions to the windows firewall, even if it is off.

Update XP to XP Service Pack 3

slush420
02-21-2010, 10:05 PM
ugh I've done all of the above steps and it still isn't working. this is getting really frustrating as I've already had HEM up and running today and simply closed it and re-opened it only to be confronted with these issues for the last 8 hours. I have no holdemmanager.exe.ldat file to delete and I've already deleted the HoldemManager.lic multiple times. code has been reset and still it cannot connect to server. also have xp sp3 installed.

Patvs
02-21-2010, 10:40 PM
fixed.. was caused by PROXY settings